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Concerned1
November 30, 2022
Question

Anyone have issues paying direct deposit because "Intuit is not working?"

  • November 30, 2022
  • 1 reply
  • 0 views

At my place of employment, the last several semimonthly pay periods have been paid by paper check because "Intuit is not working."  For example, I received this notification for our last pay period:   

 
"Intuit's Direct Deposit system is not currently working so your paycheck is being issued in paper form and will be available for pickup at the front desk this afternoon."  
 
Since this is supposedly a recurring issue, I'm wondering if Intuit really is not working for each pay period, or if they are just trying to stall paying us so they float the money longer (by mailing a check a day or two after payday they delay people being paid for 4-6 days). 
 
**  Other "reasons" given for late payroll: 
  --  "Intuit Payroll Service is down once again"
  --  "Due to communication issues between Intuit Payroll Service and our bank, Intuit was not able to direct deposit your paycheck"
  --  "Due to Intuit Payroll service system errors on Friday, payroll was not processed until Friday evening and Saturday morning"
  --  "we experienced unexpected system delays"
 
Has anyone else had an issue with Intuit's Direct Deposit system "not working?"  i.e., is what my company telling me possibly legitimate or does it seem implausible?  And, is there someone at Intuit I can check with at Intuit to see if my company has truly had issues?  I do not know what Intuit product my company uses but I know it is QuickBooks, they have Direct Deposit (sometimes), and the company only has 20-30 employees.
 
Thank you in advance for any comments and assistance!

1 reply

katherinejoyceO
katherinejoyceO
November 30, 2022

Hello there, @Concerned1. 

 

Thanks for visiting the Community today. We want all the employees to get paid on time using QuickBooks direct deposit. I've checked our records and couldn't find any issues similar to direct deposit not working. 

 

One of many reasons direct deposits are delayed a day is when the payday falls on a bank holiday. Feel free to read this article: How do federal holidays affect my direct deposit?

 

In some instances, company might be on a 2 or 5-day direct deposit lead time. See this article to learn some more: Pay your employees on time.

 

Let me know if you have additional concerns about the direct deposit process in QuickBooks Online. I'd be happy to help you again. 

 

 

C
Concerned1Author
November 30, 2022

Good morning Katherine,

(I think my prior reply was lost - if this is a duplicate I apologize.)

 

Thank you for the reply.  You've pretty much confirmed what I thought was going on - that the employer was not paying on time and using Quickbooks as a scapegoat.  This will be 5 out of the last 8 pay periods that they have done this. 

 

Is there a way I can confidentially provide the employer name to 100% confirm that they have not contacted Intuit since the July 31 pay period due to problems with direct deposit/Quickbooks being 'down'?  Not only does this greatly affect the employees, it is illegal and it makes Intuit look bad to a whole company of professional people, many of which work at other major institutions in Southern California.

 

Thank you again.

J
Just_me
November 30, 2022

@Concerned1   You can try to contact QB/ Intuit, but unless you are on the account, or can provide the correct acct info, they likely won't give you any information.  

 

It sucks that this is happening.  But FYI, QB/ Intuit IS that bad of a company.  

 

Good luck in your quest. 

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