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nationalappealga
June 21, 2024
Question

Anyone having payroll issues for direct deoposit this week

  • June 21, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    A
    Anonymous
    June 21, 2024

    Hi there.
     
    I'd be happy to help with your issue, but first I need more information from you. You mentioned that you are having payroll issues with your direct deposit. Could you please provide more details about the specific problem you are encountering with direct deposit? This will help me provide you with the most appropriate solution.
     
    Any additional information you can provide, such as a screenshot or further details, would be greatly appreciated.
     
    I'm looking forward to your reply. Thank you, and have a great day!

    J
    juliebglein
    June 21, 2024

    My employees did not get there direct deposits today!!

    L
    LeizylM
    June 21, 2024

    Getting your employees paid on time is our top priority, juliebglein. I'll share details below. 

     

    Please know that your employees' pay will be determined by the time you entered the direct deposit payroll, not by the payment date. These are the different funding times in QuickBooks Online payroll:

     

    • Same-day: Workers are paid the same day you send your payroll to us.
    • Next-day: Workers are paid the next banking day after you send your payroll to us.
    • 2-day: Workers are paid two banking days after you send your payroll to us.
    • 5-day: Workers are paid five banking days after you send your payroll to us.

     

    You'll want to review when you processed the payroll. Also, you'll want to advise your employee to wait until 5 PM local time to receive the payment. 

     

    To learn more about getting your employees paid on time when there’s a holiday, I suggest checking out this article: How do federal holidays affect my direct deposit?

     

    In light of this, I suggest contacting our customer care team. They have the tools that can check your account and verify the status of your direct deposit.

     

    Here's how to reach them:

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in Talk to a human, then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    I've also added these resources as a future reference in case you have problems processing direct deposits for your employees:

     

     

    I'm always prepared if you have more questions or concerns with direct deposit. Kindly leave a comment below, and I'll promptly lend a hand.

    T
    tom249
    June 21, 2024

    Yes, money is out of our account but no employees have a deposit.  I'm assuming it was the bank holiday on Wednesday but I was told that would have no impact with people getting paid on Friday.

      D
      Dphall1
      June 21, 2024

      Can confirm that I had the same issue. Just got a call because the persons card was declined since they expected payroll. Normally Quickbooks would have a message informing me if the direct deposit needed to be run Tuesday, but there was no message. I did look at the direct deposit receipt email and it does have it withdrawing the 21st and paying the 24th. The problem is Quickbooks gave no indication of this when I was running payroll.

       

      MorganB
      MorganB
      June 21, 2024

      Good morning, Dphall1.

       

      Thank you for letting us know about the issue you've run into with Payroll. I want to make sure this is resolved as quickly as possible in your QuickBooks Online account.

       

      Due to the urgency of the matter, I recommend reaching out to a member of the QuickBooks Online Payroll Support Team. An agent will be able to take a closer look to determine why this happened with the direct deposit and how to get your employees paid quickly. Here's how to get in touch with the team:

       

      1. Click the Help (?) button.
      2. Select either tab to get started:
        - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
        - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
          a. Start a chat with a support expert.
          b. Get a callback from the next available expert.
       

      The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

       

      Please don't hesitate to reach back out here in the Community if you have any other questions. I'll be here to help in any way that I can.

      S
      smileen
      June 21, 2024

      Yes!!!  Quickbooks Enterprise did not alert our company of the bank closure for Juneteenth.  I called support which any payroll questions goes to the Phillipines, they assured me checks would hit on time.  I woke up to my phone blowing up this morning since the paychecks did NOT hit the bank.  I asked support how to look up the alert when you don't get the pop up notification and nobody can help with that either, because they don't know!!!  I am glad I visited the community where I found that someone posted a calendar for the year of holidays that effect payroll.  I feel like this should be emailed to clients every year.  Or even every holiday. 

       

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