Assigning Departments to Employees

Hi, Chief. I'm here to give updates on this.

There is currently an investigation (INV-96791) regarding an issue where data entered into the Manager and Department fields while editing employee information is not being saved. Rest assured, our product engineers are working on a fix for this issue. 

It would be best to be notified firsthand when there's an available fix or the problem has been resolved. Thus, I suggest reaching out to our contact support team to add you to the list of affected users. Here's how:

  1. Go to Help (?) in your QuickBooks Online company.

  2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

  3. Choose how you want to reach us (phone or chat).

Let me add this article as a reference when running payroll reports in QuickBooks Online (QBO): Run payroll reports. 

We appreciate your patience while our product engineers resolve this issue of adding Department information in QBO Payroll. Feel free to reach us at any time by leaving a reply.