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shane-artsforkli
September 14, 2023
Question

Balances of .01

  • September 14, 2023
  • 1 reply
  • 0 views
When applying a check payment to a customer with only one outstanding invoice, the amounts on the check and invoice are EXACTLY the same, but upon saving it shows the customer has an open balance of $.01. when I try to adjust the line items on the invoice down to cancel out the one cent balance, it increases the open balance. Why are payments matching the amount on the invoice not being fully applied?

1 reply

G
GlinetteC
September 14, 2023

Let's collaborate and identify why the payments do not match the outstanding invoice amount, Shane.

 

There may be another invoice that has not yet been included in your list of transactions. Let's generate the A/R Aging & Transaction List report to verify if there are any open invoices. If there is, you may make adjustments. However, be aware that modifying closed periods may impact your balances. It would be best to consult your accountant for guidance and alternative options. This way, we can ensure that your books remain accurate and avoid potential problems.

 

If there are no open invoices, let's perform some troubleshooting steps to fix the issue. Log into QuickBooks using an incognito window or private browser. This mode doesn't save your browsing history, which can sometimes cause the software to act weirdly. You can use these shortcut keys as a reference:

 

Let's use an incognito or private browser window to resolve this.

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari

 

If it works, go back to the regular browser and clear the cache. This removes any historical data and refreshes the program. Switching to a different supported browser can also fix the issue.

 

In addition, you can refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. This helps you organize your invoice, add different elements to your sales form, and customize them according to your preferences.

 

Feel free to leave any further questions or requests for assistance regarding invoice management in the comments section below. We are here to help you at any time.

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