Bank

Hi, @Booknerd. 

I can help verify if the employee's bank account number entered in QuickBooks Online (QBO) is correct. 

If the employee's payroll was processed and the funds cleared the bank, it may be due to delays in processing on the recipient's bank side or incorrect direct deposit information set up within QBO. To verify if the info is correct within the software, you can follow these steps:

1. In your QBO account, go to Payroll.
2. Select Employees and click on the individual profile.
3. Scroll down and click on Payment method.
4. You can see the last few digits of their bank account for security reasons or click on Edit.

I'd also recommend contacting our Payroll Support team. They can help you trace the funds and determine if there were any issues during processing or if there are any holds on the funds that may be causing delays. Here's how:

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For QBO Payroll Core, support is available from Monday to Friday, 6 AM to 6 PM PT. For QBO Payroll Premium and Elite, support is available any time and any day.

Let me add this article about the list of payroll reports you can run in QBO to get details about your employee's info, wages, and deductions: Run payroll reports. 

We're here in the Community to offer ongoing support if you have any updates regarding the funds that your employee wasn't able to receive. Take care.