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Kerri1999
April 1, 2021
Question

Bank account created when running payroll

  • April 1, 2021
  • 1 reply
  • 0 views

Hi! I've been at my current position for a little over 2 months. One of my duties is to go through the bank feed daily and try to match up deposits and checks. I've having an issue with payroll and the bank feed. When the payroll direct deposits come through a couple of weeks ago, there were no matches for the employees. Instead of a name, the suggestion was "Payroll Expense". My co-worker, who actually runs payroll, had not noticed it and told me she had never had that problem before. When we dug a little deeper, she noticed the bank account name looked a little strange. We pulled up the chart of accounts and a new bank account had been created in which all the payroll checks and direct deposits had gone into. This makes the third week this has happened. I merged the accounts, thinking they would stay merged, but every week when she runs payroll, this new account shows up again. We have "Bank of Green 9742" in the chart of accounts as our operating account, which payroll is drafted from. But when payroll is run lately, we have a new account in the chart of accounts "Bank of Green". Any ideas?

1 reply

R
ReymondO
April 1, 2021

Good day, @Kerri1999.

 

I'll help you trace where this new account might come from and redirect your transactions to the correct account.

 

QuickBooks won't automatically create a bank account for you. It could be that someone has created it and access your payroll settings. This can be the reason why your payroll transactions are posted to a different account.

 

To check, use the audit log to track the activities in your account. This will show you the user's name who created the bank account. Just follow these steps to review your audit trail:

 

  1. Go to Settings and click Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
  4. Click Apply.

 

Please take note that you need to sign in as an admin to access the audit log. You can ask your primary admin's permission in case you don’t see it.

 

If the account was system generated, I'd recommend reaching out to our phone support. This way, they can investigate why the program is still creating this account even though it was already merged.

 

I'm also including our Help articles for related references in managing your account and transactions. 

 

Please know that our doors are always open to help you with any QuickBooks-related concerns. Take care and enjoy the day! 

K
Kerri1999Author
April 1, 2021

I have access to the audit log. I found "System Administration" under the user who added the account. What would be the username if the system generated the account?

M
Mark_R
April 1, 2021

Glad to have you back, @Kerri1999.

 

Allow me to provide some information about the System Administration showing in the Audit Log.

 

QuickBooks Online (QBO) creates special users for a few specific situations. And when there's an update to your bank feeds, a System Administration event may appear in the Audit Log. Here's an article you can read for more details: Use the audit log in QuickBooks Online.

 

Going back to your original concern, QuickBooks doesn't generate accounts automatically unless someone created them. Since this is an unusual issue that needs to be checked, I suggest reaching out to our QuickBooks Support Team. This way, they can look into this matter further and check why QuickBooks creates a new account when you run payroll. They can also provide some troubleshooting steps to get this resolved. To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.

 

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

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