Bank Change

On 9/21/23, our small business opened a new bank act. The phone number for the Principal was no longer in service. I am the primary administrator but not the principal officer. I attempted to update the bank info on Payroll but there was a problem with the phone number listed for the Principal Owner; it was a phone number not in service. I called QB with this issue and then I uploaded my ID and signed a form and sent it back. My credentials were not accepted. I then attempted on more than one occasion to upload the credential of the principal officer but my request have met many blocks. On 10/12/23, my call resulted in an escalated case, I'm still waiting for the necessary forms to update this phone number which needs to be signed by the Principal Owner (he's my son). I was told today that I can expect that form by 10/18/23 and if not I can call back on 10/19/23. The account I need to change will be closed on 10/21/23 and I'm worried that I will not be able to run payroll on 10/24/23. Has anyone had this issue? If there's a way to bypass this please advise. I am baffled as to how my simple requests has turned into such a nightmare.