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billing38
December 10, 2019
Solved

Been getting the "Hit A Snag" error when trying to set up payroll for the first time. This has been going on for several weeks without resolution.

  • December 10, 2019
  • 1 reply
  • 0 views
Been getting the "Hit A Snag" error when trying to set up payroll for the first time. This has been going on for several weeks without resolution. I have spent over 8 hours on the phone with tech support and they have all been unable to fix the issue. I have been told it has been escalated however I have not heard anything back and again have been unable to set up payroll for over two weeks.
Best answer by billing38

This would not have been helpful since luckily I do have QB Payroll Desktop still so i simply ran it through that. Having said that I did find a solution to the problem that I wanted to pass on. It appears that the issue was resolved once i deleted old employees and or finished setting up inactive employee. After doing so i was able to move on in the set up process.

1 reply

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GlinetteC
December 10, 2019

We do appreciate your efforts in calling our phone support team, billing38.

 

For now, the status of the investigation is still in progress. Rest assured that we're working with our engineers in gathering information to get this fixed for you.

 

In the meantime, you can use our Paycheck Calculator in paying your employees and issuing a paper check. I'll show you how:

  1. Go to this link: Tools to run your business.
  2. Select the Paycheck Calculator.
  3. Enter the required field.
  4. Click Calculate Paycheck.

I've attached a screenshot for your guide:

Once the investigation is resolved and you're ready to set up your payroll, you can manually enter the payroll information for recording purposes. Make sure to select the Paper check option to avoid duplicate transactions.

 

Your patience and understanding are much appreciated.

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billing38AuthorAnswer
December 11, 2019

This would not have been helpful since luckily I do have QB Payroll Desktop still so i simply ran it through that. Having said that I did find a solution to the problem that I wanted to pass on. It appears that the issue was resolved once i deleted old employees and or finished setting up inactive employee. After doing so i was able to move on in the set up process.

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    PiraConsultants
    February 20, 2020

    How did you do fix your inactive employees? I've been trying to follow instructions to take them off payroll but there is no "employment section" once I open the inactive employee. I'm beyond frustrated with this. I can't set up payroll because of the error and I don't know if I can edit these employees because I don't have payroll set up. I'm ready to scream.

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