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billing38
Dec 10, 2019 9:49 PM UTC
Solved

Been getting the "Hit A Snag" error when trying to set up payroll for the first time. This has been going on for several weeks without resolution.

Been getting the "Hit A Snag" error when trying to set up payroll for the first time. This has been going on for several weeks without resolution. I have spent over 8 hours on the phone with tech support and they have all been unable to fix the issue. I have been told it has been escalated however I have not heard anything back and again have been unable to set up payroll for over two weeks.
billing38Answer
Dec 11, 2019 11:31 PM UTC

This would not have been helpful since luckily I do have QB Payroll Desktop still so i simply ran it through that. Having said that I did find a solution to the problem that I wanted to pass on. It appears that the issue was resolved once i deleted old employees and or finished setting up inactive employee. After doing so i was able to move on in the set up process.

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9 replies

GlinetteC
Dec 10, 2019 11:20 PM UTC

We do appreciate your efforts in calling our phone support team, billing38.

 

For now, the status of the investigation is still in progress. Rest assured that we're working with our engineers in gathering information to get this fixed for you.

 

In the meantime, you can use our Paycheck Calculator in paying your employees and issuing a paper check. I'll show you how:

  1. Go to this link: Tools to run your business.
  2. Select the Paycheck Calculator.
  3. Enter the required field.
  4. Click Calculate Paycheck.

I've attached a screenshot for your guide:

Once the investigation is resolved and you're ready to set up your payroll, you can manually enter the payroll information for recording purposes. Make sure to select the Paper check option to avoid duplicate transactions.

 

Your patience and understanding are much appreciated.

billing38AuthorAnswer
Dec 11, 2019 11:31 PM UTC

This would not have been helpful since luckily I do have QB Payroll Desktop still so i simply ran it through that. Having said that I did find a solution to the problem that I wanted to pass on. It appears that the issue was resolved once i deleted old employees and or finished setting up inactive employee. After doing so i was able to move on in the set up process.

    PiraConsultants
    Feb 20, 2020 3:33 PM UTC

    How did you do fix your inactive employees? I've been trying to follow instructions to take them off payroll but there is no "employment section" once I open the inactive employee. I'm beyond frustrated with this. I can't set up payroll because of the error and I don't know if I can edit these employees because I don't have payroll set up. I'm ready to scream.

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