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Ride900
August 21, 2023
Question

Bug? QBO Changes my employees to paper check randomly?

  • August 21, 2023
  • 1 reply
  • 0 views

Hi all,

 

Just wondering if anyone else has been having this issue - seems that QBO is automatically changing my employees (apparently randomly?) from direct deposit to paper checks. It doesn't do it to all of them, only some in any given payroll cycle.

 

Its a real bummer because if I don't notice than people wouldn't get their paycheck on time. 

 

As an aside, it also sometimes is not transferring hours from time cards into the payroll app correctly; twice now I've caught it in an error that would have underpaid my team by multiple thousands of dollars. Separate issue presumably though.

1 reply

K
Kurt_M
August 21, 2023

Thanks for visiting the Community space today, @Ride900.

 

Please know we value your time and effort in reaching out for your queries here. We aim to provide a concise and accurate resolution to help our customers resolve their concerns promptly. Also, this isn't the experience we'd want you to have when using QuickBooks. Upon checking here on our end, there aren't any reported cases similar to your situation. We can perform some basic troubleshooting to rule out the possibility of this being caused by your browser.

 

A browser accumulates temporary internet files that can affect your experience when using the program. That said, it can sometimes cause your operation to slow down, get stuck or experience unusual behavior. To get this resolve, you'll want to access your account in an incognito or private browser. Use these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, check if your employee's pay type is modified to paper check. If not, and you get to keep your current settings, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

 

If issue persists, you can contact our Customer Care Team so they can assign a representative to check your account in a secure environment to conduct investigation and determine the root cause of this problem. See this page for more details: Contact Payroll Support.

 

In addition, we've got these articles to help you manage your employees, create and run payroll, and ensure your data stays accurate inside the program:

 

 

@Ride900, we're here to provide further assistance with this. Please don't hesitate to comment below so we can get back to you. You can also post here again if you have any additional QuickBooks-related concerns. We'll help you out. Stay safe, and have a nice day!

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