Can anyone help retrieve mileage? my mileage for the entire is year no longer showing in the app and it’s 12/23, so the entire year of mileage

Hi, Trivo.

I'm here to help restore your mileage in QuickBooks Online.

Let's open your QBO account using a web browser to check if all the mileage is there. Once verified, you can fix this by clearing the app's cache. There are instances when the app has a large amount of data, resulting in strange results.  

To clear the cache in your QuickBooks Online app, you can follow the steps below:

• Android - Select the Menu at the bottom and click the Settings icon. Then pick Refresh Data and choose Yes.
• iOS - Tap the Menu at the bottom and click on Help & Feedback. Then select Refresh Data and Refresh.

To clear cache in your phone settings:

• Android - From your phone's Settings, select Apps (varies by device). Choose the QuickBooks app from the list and pick Storage, then Hit Clear data.

• iOS - From your phone's Settings, choose Settings. Click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the Storage without deleting the documents and data for the app, select Offload App.

If the issue persists, I would suggest contacting our QuickBooks Support experts to help retrieve the mileage for you.

Furthermore, you can go through these materials to expand your knowledge of managing your mileage tracking:

• Automatically track mileage in QuickBooks Online
• Set up vehicles and mileage tracking in the QuickBooks Online mobile app.

I’m always here to lend a hand whenever you have mileage concerns.