Thank you for posting here on the Community page, lenw1.
I'm happy to share some steps in correcting your payroll.
If you're trying to make payroll corrections, you may want to check out this article to learn more about the process of requesting a payroll correction in QuickBooks Online: Request a payroll correction.
However, if you wish to reach out to our Customer Care Team. They have special tools like screen sharing so they can take a closer look at your issue and assist you with making payroll corrections.
Here's how:
Click the Help menu in the upper-right hand corner.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Click Get help from a human or Contact Support Team.
Select between Send a message, Schedule an appointment, or Get a callback.
You can check out this article for our most updated contact information and scheduled hours: Support hours and types.