Skip to main content
D
danafr3-gmail-co
June 15, 2022
Solved

Can I change a tax payment status since I paid it already through the EFTPS system?

  • June 15, 2022
  • 1 reply
  • 0 views
The payment status is labeled "incomplete."
Best answer by mv32

KlentB,

Here attached is the file, one more time.

Dana

 


I appreciate you coming to the Community for more help and sharing more details, @danafr3-gmail-co.

 

This may be a browser-related issue caused by internet files. To resolve this, you can perform some basic troubleshooting steps.

 

Let's isolate the problem first using a private window. This mode is free from cache and cookies. Depending on your browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Sign in to your QB account again to check if you'll get the same error when approving the payment. If it works fine, you'll need to go back to your regular browser and clear your cache. There are instances wherein the stored data on your browser causes some odd behavior when using QuickBooks.

 

However, if you're still getting the error, I'd recommend using another updated browser instead.

 

I also suggest contacting our Payroll Support team if the issue persists. They have tools to pull up your account and investigate the hurdle further to determine the cause and fix it in a timely manner.

 

Feel free to comment below if you need further assistance on paying federal and state taxes. I'll be here ready to help. Stay safe and well!

1 reply

Jen_D
Jen_D
June 15, 2022

Thanks for reaching out to us regarding this payroll tax payment concern, @danafr3-gmail-co.

 

I'm here to help you record your taxes properly in the program. But first, I want to know what version of QuickBooks Online Payroll do you have?

 

This is because in QuickBooks Online Payroll Core, QuickBooks Online Payroll Premium, QuickBooks Online Payroll Elite - Tax, recording manual payments depends on your tax preferences. I need to know if you chose to have us pay and file your federal and state payroll taxes for you or if you opted to pay and file them yourself.

 

To check which subscription you have with us, go to the Account and Settings page. Follow the steps below:

 

  1. Go to the Gear icon and select Account and Settings.
  2. Select the Billing & Subscription tab.
  3. Your subscription is shown below your company ID.

 

For the mentioned services, you have the option to turn off the automatic filing and record the payment manually. See this page for the steps to manage automatic tax payments and form filings. There are instances that the system will give you warnings or it will not allow you to change the settings because of an upcoming or ongoing filing schedule. For this, you can contact our Payroll Support for further help.
 

Anyway, if you paid your taxes outside QuickBooks, you can enter it as a prior tax payment. This way, you can clear the liability in QuickBooks and there will be no more pending tax dues.

 

To record your tax payment

 

  1. Go to the Taxes menu, then Payroll Tax.
  2. Tap the Payments tab.
  3. Review the payments listed and locate the tax you want to record a payment for.
  4. If the payment is listed, choose the option Mark as paid then select Yes, mark paid. 

If the payment is not listed, continue with the steps below

 

  1. Go to Prior tax history.
  2. Choose Add Payment.
  3. Select tax type and liability period (the period that the taxes were accrued) then enter all necessary details.
  4. Press OK. You will then be back to the Prior Tax Payments screen.

 

Let me know if there's anything else I can help you with the tax payments in QuickBooks. I'll be right here to assist you with other QuickBooks concerns too. Have a nice day!

D
danafr3-gmail-coAuthor
June 18, 2022

Jen_D:

I tried the steps suggested. When I tried to approve the payment, I got this (see file attached). What do I do about that error code?

Thanks,

Dana

KlentB
KlentB
June 18, 2022

Hi there, danafr3-gmail-co.

 

I would love to help you resolve that error, but I just additional details about your concern. Can you attach the file again or post the actual error message? Any additional information is greatly appreciated.

 

Looking forward to your reply. Have a pleasant day ahead.
 

 


 

Terms & ConditionsAccessibility statement