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September 23, 2023
Question

Can I change my account from a business account? I received and invitation to view my pay stubs and i think the account is set up wrong.

  • September 23, 2023
  • 1 reply
  • 0 views

1 reply

September 23, 2023

Hello, Oscar. 

 

Thank you for reaching out to the Community. I'd be happy to assist you in correcting your account setup so you can view your Paychecks and W-2s on the QuickBooks workforce. 

 

In case the employer has mistakenly entered an incorrect email address while sending out an invite. You can easily cancel the invitation and request your employer to update the correct email address before sending a new invitation. I recommend verifying the details and ensuring the intended recipient receives the Invite with a valid email address. 

 

  1. Go to Payroll, then Employees.
  2. Select the employee.
  3. From Actions, then choose to Turn off Workforce access.
  4. Tap to Confirm.
  5. In the employee's profile, update their email address, then choose Send Invite next to QuickBooks Workforce. The employee will receive a new invitation.

 

For more detailed info, refer to this article: Resend or cancel an invitation to QuickBooks Workforce.

 

Moving forward, it would be beneficial to utilize the following resources to enhance your ability to manage your paychecks and W-2s within QuickBooks Online effectively: 

 

 

We're available 24/7. If you have further QuickBooks-related concerns, feel free to drop by again. We're always eager to help. Have a nice day!