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A
arkvalleyinfo
February 15, 2019
Question

Can I delete a task on my dashboard saying FUTA payment Pay Now? When I go to pay it says "no taxes due this period." "We adjusted your tax liability accordingly."

  • February 15, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

PreciousB
PreciousB
February 15, 2019

Thanks for sharing the steps you've tried jsgnade.

 

Let me share some details about the FUTA task on your dashboard.

 

We have an ongoing issue where some of our customers have this task too. Our Payroll Team is evaluating the tax payment on the dashboard.


I have good news for you. You've done the right thing and don't actually owe another payment. To get rid of the payment showing due, we recommend clicking the Create Payment button just like what you did. Once done, our system will recalculate and update to reflect that nothing is due. It will then remove the task on the dashboard.

 

We appreciate your understanding as our design team works to create a better experience for our customers.

 

Reach out to me if you need anything else. I'm always ready to assist. Have a good one.

G
gpbarnett5
January 24, 2020

I am still having this problem in 2020 for the 2019 tax year. Going through the Create Payment  process does not eliminate the issue, I have done this multiple times. In addition, I have two entries for FUTA in my balance sheet account for the payment date, one for the correct amount, plus one that says "Adjustment"  that negates that payment. Thus my running balance looks like the tax has not been paid. This is more concerning than the aggravating reminders - my Balance Sheet is incorrect. what is the Adjustment entry?  Looking at the Balance Sheet, the same thing happened last year. The balance is off by the sum of the two years' tax. This did not happen before last year. Can I just delete the Adjustment entry?

AlcaeusF
AlcaeusF
January 24, 2020

Thanks for joining this conversation, @gpbarnett5.

 

We received reports regarding users seeing FUTA payment showing due after payment is made. A ticket (INV-40527) has been created and forwarded to our Product Engineers. They're now working to fix this odd behavior as soon as possible.

 

That said, I highly suggest contacting our Payroll Support team so they can add you to our notification list. This will also help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for future reference: Pay payroll taxes electronically or manually.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one.

F
FxS1
February 7, 2020

I have the same problem and selecting "Create Payment" does not solve it.  How do I delete the reminder to pay the FUTA tax?

M
MaryGraceS
February 7, 2020

This is certainly not the experience we want you to have, @FxS1.

 

Right now, our Product Engineers are still investigating the root cause of the issue. Let me reassure you that we are doing our best to fix this as soon as possible. 

 

To help us monitor the number of affected users, I'd encourage you to contact our Payroll Support. They will add your company details to our notification list so you'll get a reminder once a resolution is available.

 

Here's a link for the steps to get connected with one of our phone agents: Contact Support: QuickBooks Online Payroll. Then, provide the investigation number INV-40527.

 

Just in case you need tips and related articles in the future about the "How Do I" steps in payroll, visit our Community website for reference: Help articles for QBOP.

 

Thanks for your patience while we look into this. Please let me know should you have any other questions in the comment. Have a great day ahead. 

J
jimh3
February 20, 2020

This issue has clearly been going on for over a year. Can we get an update as to the status in it? This is basic payroll issues.

B
Bugs83
February 2, 2021

Is anyone still having this issue in 2021?  I have the task on my dashboard but I have paid the tax.  I also see the offset in my liability account and I assume is the reason why it shows a task to pay the tax.  I would like to delete that task!

M
mv32
February 2, 2021

Thank you for joining the thread @Bugs83.

 

I'll help you find ways to remove that tax task from your Dashboard. I suggest clicking the tax payment link to check what's causing this to show on the Tasks list.

 

Once you have reviewed the payment due, I recommend contacting our Payroll Support team to verify if the offset in your liability account is really causing the issue. And then make some adjustments to correct it if there's any. 

 

From there, they have tools to check your account and see what's totally causing this hurdle.

 

Here's how you can reach us:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter a query like "Payroll correction" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback. 

 

I've also added an article to make sure you're aligned with the steps on how to pay taxes electronically and how to record them manually: Pay payroll taxes.

 

Please let me know if you need further assistance or share your Payroll Support experience with us. I'm always here to lend a hand. Stay safe and well, Bugs83!

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