Skip to main content
I
ISherrGrl1
October 18, 2024
Question

Can I delete the historical checks entered for Payroll when migrating to QBO?

  • October 18, 2024
  • 1 reply
  • 0 views

When I migrated to QBO from QBD I entered the historical checks but for some reason some of them are not getting pulled into the P&L. They show up on the PR summary as "historical checks" but I don't know how to access the individual transactions to see why some are showing up in the P&L and some are not.

 

I have tried calling support multiple times and each time after hours of explaining again what my issue is and sharing my screen to show each agent what I mean, always end up being told they will escalate the issue and yet it's been 5 months with multiple conversations and still it is not resolved. So, I thought I'd try here.

 

Any help would be appreciated. I don't mind entering each check manually there are only 27 but if I do then the payroll summary will be wrong because I can't get rid of the historical checks.

1 reply

A
Aldren18
October 18, 2024

Thank you for sharing your experience with us, ISherrGrl. I recognize the importance of timely and efficient support, especially after multiple attempts. Given the complexity of payroll transactions and the time that has passed, communicating with our support once more is the best route for a more effective resolution.

 

To address your question about deleting historical checks entered for Payroll when migrating to QuickBooks Online (QBO), yes, you can delete these checks. However, there are vital conditions to consider before proceeding with the deletion.

 

In light of this, I recommend contacting our dedicated support team again for thorough assistance. They will review your previous cases and closely examine your historical checks. With their tools and expertise, they can assist you in making the necessary payroll corrections to ensure everything is accurate and reconciled in your reports.

 

Please note that our customer service hours for QBO Payroll Core are from 6 AM to 6 PM PT on weekdays. On the other hand, QBO Payroll Premium and Elite support are available 24/7.

 

Furthermore, I'll share these helpful resources to simplify your payroll process, allowing for automatic calculation, payment, and filing of payroll taxes:

 

 

We value your understanding and patience throughout this procedure, ISherrGrl. If there’s anything else on your mind or you need assistance with different QuickBooks functionalities, please reply below. Our Community is always here for you.

I
ISherrGrl1Author
October 19, 2024

Thank you for your response. I'm just curious, how many times do you think I should have to reach out to support? Like what should I do when I've reached out numerous times and still get nothing resolved, when my only option is to the same call or chat button that I used previously? I'm honestly curious cuz like at what point do I just I don't know migrate to a different freaking accounting program, because I have never had issues like this in the 20 years I used Quickbooks desktop. I should have never switched over, because it's been nothing but a nightmare for 5 months. 

 

I do not understand why I cannot just delete the historical transactions and enter the checks manually again? It simply makes no sense to me that it's impossible to get to a transaction. I'm sorry I'm just so frustrated at this point. But whatever, I guess I shouldn't be surprised there's no answer here, because there has been no answer from I have lost count of the times I've called or chatted with support regarding this issue. So thanks for your help.

D
Dp1218
March 4, 2025

Did you ever get a response or resolution to this?  I am in the midst of a similar situation:  a historical payroll check migrated into QBO from QB desktop and is creating incorrect accruals so we processed a new paycheck in QBO with the same data (with the help from a QBO expert) but now no one can figure out how to delete that one historical paycheck that is causing all the problems!

Terms & ConditionsAccessibility statement