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January 3, 2022
Question

Can I edit a processed payroll (with the wrong date (a jan 2022 instead of a Dec 2021)? It says I need to talk to a human.

  • January 3, 2022
  • 1 reply
  • 0 views
I have not exported yet and some checks have been cashed. I have a combination of direct deposit and paper.

1 reply

January 3, 2022

Hi there, brooklynbagelva. 

 

Allow me to point you in the right direction to edit processed payroll in QuickBooks Online.

 

Editing submitted direct deposit paycheck is done via payroll correction. With that being said, I encourage reaching out to our Customer Care Team This way, they can help you edit the the direct deposit with the correct date. 

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

 

Also, you might want to read these articles to learn when to cancel or edit payroll checks in QuickBooks Online: 

 

 

You can count on me if you need any additional assistance with your payroll. Take care and have a good one!