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chrisjoyce399-gm
January 11, 2022
Question

Can I resend a rejected payroll direct deposit if I correct the employee's banking information?

  • January 11, 2022
  • 1 reply
  • 0 views
An employee's direct deposit didn't go through, but I have corrected their banking information. Is it possible to resend the direct deposit or do I have to void the transaction, pay the employee via check, and then just hope it doesn't happen again in the next pay period?

1 reply

G
Giovann_G
January 11, 2022

Thanks for reaching out to the Community, chrisjoyce399-gm.

 

I can share information about handling rejected payroll direct deposits.

 

You can void a rejected direct deposit. I'll show you how.

 

  1. Go to the Payroll menu, then Employees.
  2. Select Paycheck list.
  3. Locate the paycheck you'd like to void, then click Void.
  4. Hit Yes to confirm.

 

After that, you can pay your employee through a paper check. Before you proceed, you can temporarily turn off the direct deposit.

 

Here's how:

 

  1. Go to the Payroll menu, select Employees.
  2. Select Run payroll.
  3. Click the Direct Deposit icon next to the employee's name.
  4. choose Paper check.
  5. Preview and submit the rest of your payroll as usual.

 

For more details about the process, check out the following articles below:

 

 

In addition, I've added this resource on how to print paycheck and paystub in QuickBooks Online.

 

Don't hesitate to add any details below if you have further questions about direct deposit. I'm here to back you up.

T
tersiaj1
February 9, 2022

Hi, in this reply it shows how to void a rejected direct deposit payroll but can a resubmit for direct deposit?  do not want to write a paper check?

JoesemM
JoesemM
February 9, 2022

Allow me to help you with this payroll concern, @tersiaj1.

 

The direct deposit scheduled to offload is exactly 5 PM Pacific Time two days before the paycheck date. If you need to make any changes to the direct deposit paycheck, you must void the payment you already sent before the offload schedule. Please note that we cannot stop a Direct Deposit once it has been offloaded for ACH.

 

If you void the direct deposit on time, you can re-submit the payroll again to your employees. Just follow the steps below:

 

  1. Sign in to QuickBooks Online.
  2. Go to the Payroll menu, then select Run payroll.
  3. Select a pay schedule, then Continue.
  4. Select the employees you want to pay.
  5. Verify if you have selected the correct bank account, pay period, and pay date. You can also modify them as needed.
  6. Change employee's payment method as needed.
  7. Enter hours worked if applicable. TIP: you can hide or show pay types by selecting the Settings ⚙ icon below the TOTAL PAY.
  8. Select Preview Payroll.
  9. To edit or preview a specific check, select the Edit ✏️ icon next to the check's net pay, then select OK when done.
  10. When you're ready, select Submit payroll.
  11. You're all set! To print paychecks, select Print paychecks, then Finish payroll.

 

For detailed steps, click this article: Process or run payroll in QuickBooks Online.

 

I've also collected these articles that tackle the funding time and process payroll in QuickBooks Online:

 

 

If you have other payroll or QuickBooks concerns, please let me know in the comment below. I'll be more than happy to help. Have a nice day, @tersiaj1.

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