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O
oprystaff
May 18, 2025
Question

Can I stop payment if the automatic tax paid from the wrong account?

  • May 18, 2025
  • 1 reply
  • 0 views

We are closing out one account and I thought all the pathways had been switched, but when our taxes were automatically pulled, it is still coming from the old account which will make it be overdrawn. How can I stop that payment and reroute it from the correct bank?

1 reply

L
LollyNino_C
May 18, 2025

Automatic tax payment can't be cancelled or stop, oprystaff. To fix this, I recommend contacting our Payroll Live Support team for tax correction.

They are equipped with the specific internal tools necessary to conduct a screen-sharing session and handle this matter efficiently. Here's how:

 

  1. Click the Help icon in the upper right to display the support window.
  2. You can utilize the QB Assistant by typing in your question or topic, which will provide options to help you obtain answers. Alternatively, use the Search tab to enter a keyword or topic of interest.
  3. If you can’t find the answers to your questions, click on Contact Us to connect with an expert who can assist you further.
  4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

 

 

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated Live support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

 

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our Live support team any time, any day.

 

Contacting our Live support team will ensure everything is thoroughly checked and corrected. I'm still here to help if you need any further assistance in managing your taxes.

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