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R
robert-shattucka
November 7, 2024
Question

Can not get my QBO Bill Pay to work consistently. works for 1-2 payments at the start of the month and then I am unable to schedule any more.

  • November 7, 2024
  • 2 replies
  • 0 views
tech support has not been helpful.  they only say I have reached my transaction limit. yet I have only scheduled less than 3 bills to be paid and my plan says i can do up to 40 at no charge and 50 cents thereafter.  anyone experiencing something similar.

2 replies

R
rvrfrf
November 7, 2024

Welcome to the Community, robert-shattucka.

 

When using QuickBooks Bill Pay, limits may apply on your total number and amount of payments. If you're using Faster ACH Payments, these transactions are limited to a maximum of $25,000 per payment and don't count toward the monthly ACH payments in our QuickBooks Bill Pay subscription tier. Bill payments must also be higher than $0.01 and be a US-based payment in US Dollar currency.

 

In the event you're unable to pay a bill, I'd recommend checking if your company's using workflows or roles and permissions features. These  are available with an Advanced subscription or with Bill Pay Elite and can prevent users from paying bills under some circumstances. Be sure to confirm the bill's been approved and that you have appropriate permissions to pay it.

 

You can learn more about using QuickBooks Bill Pay in our Learn about QuickBooks Bill Pay article.

 

In regard to having reached your transaction limit, I'd recommend getting back in touch with our Customer Care team and looking into what options may be available for raising it. Sometimes a request might be able to be submitted to look into raising limits on accounts. If such a request is an available option, they'll be able to guide you through the process.

 

They can be reached while signed in.

 

Here's how:

 

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

If there's any additional questions, I'm just a post away. Have a great Thursday!

R
robert-shattuckaAuthor
November 7, 2024

I am not using the faster ACH. just standard ACH.   I am the admin/manager/owner on the account so I should not have to worry about permissions.  In terms of the QB customer care,  it has not been great. I have called on this issue at least a half dozen times and most times the person that calls me back doesnt have a clue.  so I can call QB care again but I dont hold any hope in getting anywhere.. I am most unhappy with my choice to use qbo.

C
Chrea
November 7, 2024

You cam use Melio as another option and you won't find any daily limit. You can also get cashbacks.

https://quickbooks.intuit.com/learn-support/en-us/payments/payments-scheduled-by-melio-prior-to-dec-11-more-q-s/00/1349740

 

 

 

C
Chrea
November 7, 2024

@robert-shattucka 

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

R
robert-shattuckaAuthor
November 7, 2024

yes we did that while talking with tech support and it did the same thing.   i get a message that reads unable to schedule payments and then an email that says payment not sceduled.  tech support told me i have to wait until the end of the month to scheudule more which is crazy

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