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October 9, 2021
Question

Can someone help me? Our employee forgot a number on her account number for direct deposit. How do I resolve this issue since payroll was already processed?

  • October 9, 2021
  • 1 reply
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1 reply

October 9, 2021

Welcome to the Community, bscally95-gmail-.

 

You can still stop the process if by voiding or deleting them, up to 4:59 PM PST that day. After 5:00 PM, payroll begins processing and cannot be stopped. Here's how to void or delete the paycheck: 

 

  1. Select Payroll, then select Employees.
  2. Click the Paycheck list link.
  3. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.
  4. Click Yes.

If you're unable to void or delete the paychecks, the direct deposit rejects and the money will be refunded to the business bank account within 2-3 banking days after the pay date. You can pay your employee with a paper check in the meantime. If your worker doesn’t receive their money the day after the pay date, you can contact us to request a direct deposit trace.

 

In case you need more help for your future payroll tasks, you can visit these links for any payroll-related articles you have issues with: 

 

Feel free to leave a comment below if you have any other payroll or direct deposit questions. I'll be always happy to help!