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J
jeremyjroy74
February 15, 2023
Question

Can't access Accounting under Payroll settings

  • February 15, 2023
  • 1 reply
  • 0 views

I am trying to run payroll but cannot access "accounting" under "payroll settings" to assign my new hires to the proper class.  It will not let me run payroll for my company without assigning these employees to a class.

 

I can not find any number or email for support.  My employees need to be paid?  Should I find a new payroll and accounting system and leave QB?

1 reply

JoesemM
JoesemM
February 15, 2023

Welcome to the Community space, @jeremyjroy74.

 

A possible browser issue might have caused the Accounting option not accessible under the Payroll Settings. Let me share some steps to resolve unexpected results when working in QuickBooks Online. 

 

To isolate this, signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari

 

Once done, log back in and go back to the Payroll Settings. Then, check if you can already access the Accounting option. For more information, see this article: Set up and track your payroll expenses by class.

 

If it's working, return to your default browser and perform a clear cache to refresh the system. You can also use other supported browsers.

 

However, if it's the same, you can contact our Customer Support Team. They can further investigate this matter and help assign class to your new employees. To reach them, click this link: Contact Payroll Support.

 

Also, I'll be sharing these references that will guide you in tracking your payroll expenses in QuickBooks:

 

 

Drop me a comment below if you have any concerns about payroll. I'm still here if you need further assistance. Have a good one.

J
jeremyjroy74Author
February 15, 2023

None of those things work. 

I can’t contact support because the is no Contact Us option under Help 

M
MadelynC
February 15, 2023

Let me chime in and walk you through the complete process of contacting our support, @jeremyjroy74.


The Contact Us is located under the Search option after selecting the Help icon. It showed up also after typing “Talk to a human” and entering your concern in the Assistant window.


You can follow the steps outlined below to get in touch with our Payroll Support team:

 

  1. Within your QuickBooks Online account, select the Help menu.
  2. Go to the Search option.
  3. Click Contact Us.
  4. You can enter “Can't access Accounting under Payroll settings” in the box.
  5. Tap Continue.
  6. Select Chat or Callback.


You can also use these Chat links and contact info to connect with our experts outside the program. It includes details about support operations so you can reach out to us at a time convenient to you.


I'm adding this reference to learn more about managing your payroll accounting settings to track payroll transactions efficiently: Change your accounting preferences in QuickBooks Online Payroll.

Don’t hold back to drop a comment below if you have any other payroll questions or concerns. I’ll be here anytime to help. Keep safe!

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