Skip to main content
D
dbruijn
August 31, 2023
Question

Can't add employee to payroll because it says it's missing all the information. But that information is there and saved.

  • August 31, 2023
  • 1 reply
  • 0 views

"In order to pay XXXX, please enter: birth date, Social Security number, address, city or town, ZIP code"

 

But all that info has been put it and it won't let me pay her.  I even deleted the info and reentered it.  I've logged out and logged back in.  I've used different browsers.  I can't add her to the pay roll because it says it's missing that information.  Yet all that information has been included and is present.  Currently the "help assistant" is having technical issues so that's no help either. 

    1 reply

    M
    MirriamM
    August 31, 2023

    Hi there, dbruijn. Thank you for bringing this concern to our attention.

     

    Currently, there's an ongoing issue with the inability to complete employee profiles successfully. And our Engineering team are actively working to fix this for you. To receive live updates about the status of the investigation, I recommend contacting our Customer Care Team, so they'll add you to the list of affected users. 

     

    To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

      

    In case you want to run payroll reports in QuickBooks Online to view useful info about your business and employees, you can read this article for the detailed steps: Run payroll reports.

     

    Don't hesitate to let me know if there's anything else I can do to help. I'm always here to assist. Have a nice day!

    Terms & ConditionsAccessibility statement