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Becky6438
December 31, 2022
Question

Can't end long term leave

  • December 31, 2022
  • 1 reply
  • 0 views

Hi, I have an employee who has been on long-term leave. I'm trying to enter the end date of their leave so that I can terminate their employment, but when I try to save the end date of leave I'm just left with the whirring icon. Any ideas?

1 reply

J
JamaicaA
December 31, 2022

Hi there,

 

I understand the importance of entering the correct date of your employee’s long term leave. I'll help you check to see if it’s a browser issue by going through some steps.

 

To start, you'll want to sign in to your QuickBooks account using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

From there, try to save it again and ensure your internet connection is fine. If this works, you’ll need to clear the browser's cache. By doing this, it’ll remove the built-up cache in your default browser, so you can start with a clean slate. You can also use other supported browsers as alternatives.

 

Feel free to visit these resources to learn more about setting up time off and creating final paychecks in QuickBooks Payroll products:

 

If you need help performing any tasks related to your account or have some questions about payroll, browse all articles from this link: QuickBooks Online Payroll. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.

 

Know that you're always welcome to post here again if you have any additional questions related to QuickBooks. Rest assured, our team of dedicated experts is ready 24/7 to assist you.

B
Becky6438Author
December 31, 2022

Tried that but still not working.

C
ChristineJoieR
December 31, 2022

Glad to see you here, @Becky6438.

 

I'm here to provide details on how to reach out to our QuickBooks Online Payroll support to investigate this error encountered.

 

We can follow the steps below to contact our payroll spokespeople.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, Ex. Tracing undelivered salary, then select Let's talk.
  5. Choose a way to connect through Chat, Get a callback,

 

Please refer to this time available for QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT and QuickBooks Online Payroll Elite - any time, any day.

 

I'm also adding this article for your guide to handling employee payroll schedules: Set up and manage payroll schedules. It makes processing more effective and aids in payroll management.

 

Additionally, if you ever need help paying your payroll tax liabilities, this article will come in handy: Pay and file payroll taxes and forms in Online Payroll.

 

If you have additional questions about QuickBooks Online Payroll, you can freely add them in the Comment section. Have a prosperous new year.

 

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