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barryweprin
January 1, 2024
Question

Can’t file w2 because value is null

  • January 1, 2024
  • 1 reply
  • 0 views
I tried to file but there was a error that it is null

1 reply

K
Kevin_C
January 1, 2024

Hello there, @barryweprin. Thanks for posting your concern here in the QuickBooks Community. I'm here to share some troubleshooting steps so you can fix the error message you've encountered so you can seamlessly file your W-2s in QuickBooks Online (QBO).

 

One of the possible reasons why you're having trouble filing your W-2 forms can be sometimes caused by a stored cache and cookies in your browser. Let's try accessing your QuickBooks Online (QBO) account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If the private browsing session works, you can go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

 

However, if the issue persists after performing the steps above, I recommend reaching out to our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior. Just go to this article's QuickBooks Online Payroll section for more info: Contact Payroll Support.

 

Additionally, feel free to check out these articles to answer the most commonly asked questions about managing your W2 forms:

 

 

Please don't hesitate to visit the Community again if you have any other questions or concerns about filing W2 forms in QBO. We're always available and willing to lend a hand to your queries. Have a good one.

V
valleypersonaltr
January 1, 2024

I tried all these steps, unfortunately issue continues to persist.

I
IrizA
January 1, 2024

Let me route you to our support, valleypersonaltr. 

 

Since you already followed what my colleague said, I recommend contacting our online team support for them to investigate the root cause of this error. 

 

Here's how:

 

  1. In your QBO account, select Help (?). 
  2. Choose the Search tab.
  3. At the bottom of your screen, click Contact Us.  
  4. Type your concern. Then click Continue. 
  5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
  6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
  7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

 

You can also refer to this guide to learn more about the working hours of our support: Contact Payroll Support. 

 

In addition, you may want to browse our self-help article. By doing so, you'll see some related articles that can help you for future reference. 

 

You can leave a comment below if you have additional information or questions as you contact our support. We're here to help you.

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