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December 22, 2021
Question

Can't get to employee address/contact tab - anyone else experiencing this problem?

  • December 22, 2021
  • 2 replies
  • 0 views

Since last update, I am unable to get to the employee address/contact tab - anyone else experiencing this problem?

2 replies

December 22, 2021

I am experiencing the same thing any help would be appreciated.

MaryLandT
December 22, 2021

I haven't received a report about being unable to get to the Address & Contact tab, cmr08 and geeljir

 

Let's perform some troubleshooting steps to get this working. To start, make sure your QuickBooks is also updated to the latest release. An outdated one may lead to unexpected behavior while working with the program. 

 

However, if everything is updated and the problem continues, I recommend uninstalling and reinstalling the program. This can help fix data and company file issues. A clean install won’t affect your data at all.

 

Before you proceed, make sure you have the information you need for the process.

 

 

Once ready, you can now proceed with the procedure.

 

  1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. From the list of programs, select the version of QuickBooks Desktop you want to uninstall.
  4. Select Uninstall/Change and then Remove
  5. Click Next.  If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).
  6. When you’re done, reinstall QuickBooks Desktop.

 

Then, reboot your computer and run QuickBooks Desktop as administrator. Once done, update the employee's address and contact information.

 

Please update me if you need more help by commenting below. I'll be around to assist you with updating the employee's information.

December 23, 2021

I am having the same issue.  I've tried on different computers, different quickbooks files.  But I am only seeing the problem on 2021 Quickbooks.  I've tried 2021, and 2020 quickbooks, with no problems on 2020.

December 23, 2021

I am having the same problem as well.  It just started.  I have desktop version 2021 Pro.