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August 25, 2021
Question

can't open payroll online on my mac . it says my browser is not supported. i am running safari vs14

  • August 25, 2021
  • 1 reply
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1 reply

August 25, 2021

Thanks for letting us know about this, @sparkyed.

 

I have some information about accessing payroll on Safari. QuickBooks supports Safari version 11 or newer. Just make sure to Private Mode is off to allow cookies to avoid interruptions.

 

If you're still getting the same result, you'll want to contact our Customer Care Support so we can investigate further. Here's how to reach out:

 

  1. Open your QuickBooks account, then go to Help.
  2. Scroll down and select Contact Us.
  3. Enter a brief description of the issue, then tap Continue.
  4. Click either Chat or Callback.

 

Meanwhile, you can download Chrome to your Mac computer so you can run your payroll. Check out the steps online to download.

 

For more information about the supported browsers, refer to this guide: System requirements for QuickBooks Online.

 

In case you need help with other payroll tasks, feel free to browse this link. It has our general payroll topics with articles: View all help for QuickBooks Online Payroll.

 

Let me know if you still have questions or concerns with payroll. I'm always here to help. Take care and have a lovely day ahead.