Can’t send W2 filing because W-2 printing must be setup?

Thank you for the additional information, Eve. Let me provide further details about this matter. 

Upon checking, we have an ongoing investigation about the error Before filing this form, you must set up W-2 printing. With that, I recommend contacting our payroll support team. This way, you'll be added as one of the affected users, and you will receive timely updates about the progress of this investigation. 

To contact us: 

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For us to ensure you'll reach our support team, visit this article: Contact Payroll Support.  

Meanwhile, we can set up your printing preferences to enable you to continue filing. 

Here's how: 

1. Go to the Gear icon. 
2. Under the Your Company column, choose Payroll settings. 
3. Locate the Form W-2 printing tab and hit the Pencil icon. 
4. Make necessary changes. 
5. Click Save and then Done. 

Afterward, we can file your W-2 and print them accordingly.

In case you want to enter totals for each pay type, deduction, and taxes they are set up for, you can browse this article: Enter paycheck totals for your W-2 employees. 

Please don't hesitate to comment if you have follow-up queries about managing your W-2 in QuickBooks. Take care always!