Skip to main content
S
steveejok
April 21, 2023
Question

Can't Update Payroll Account Info

  • April 21, 2023
  • 4 replies
  • 0 views

I can no longer process payroll because my payroll usage data won't send to QB, and my payroll usage data won't send because I have not updated my Payroll Account Info.  When I try to update my Payroll Account data, it says the window of time to update this is past and I get error message 40003.

 

I just spent 2 hours with a QB phone rep trying to resolve this only for her to tell me to delete 5 weeks worth of payroll checks from QB, which I refused to do.  She said the problem could not be fixed without deleting all unsent paychecks (5 weeks worth) and recreating them from scratch.  

 

I am asking for any expert to help me solve this issue before I end my 20 year relationship with QB Desktop once and for all!

4 replies

S
SarahannC
April 21, 2023

Hello steveejok, 

 

Let's make sure you'll able to update payroll account information without receiving an error.

 

To begin, let's close QuickBooks Desktop. Then, follow the steps below for the complete process to resolve this behavior. 

 

  1. On your device, click the Windows menu. Search for QuickBooks Desktop> right-click to select Run as administrator.
  2. Update QuickBooks to the latest release.
  3. Instead of deleting the unsent paychecks, we can toggle them. These paychecks are identified as stuck paychecks that weren't sent to Intuit. Follow the Step 5: Toggle the stuck paychecks section. It includes deleting earnings items that you have just added in the Earnings section.
  4. Update payroll tax table.
  5. Send your usage data: Step 2: Send your payroll data or usage data.

 

After following the steps above, you can now update your payroll account information.

 

I've also included these articles for details about managing payroll information and creating payroll summary reports:

 

 

Please let me know if you have further concerns about updating payroll information and anything relates to QuickBooks payroll. I'm here to help you anytime.

S
steveejokAuthor
April 21, 2023

Unfortunately this did not resolve my issue and I still am unable to send usage data.  The QB desktop response says I am unable because my enhanced payroll account is suspended which is because my Payroll Account Info has not been updated.  However, If I try to update that information, I get error 40005.  It seems like a vicious circle.

 

 

P
premiertaxmaui
April 28, 2023

I ran into the same issue and went round and round and the fix was actually really easy.

Click on Employees---> My Payroll Service--->Update Payroll Account Info

 

Hopefully this helps your situation.  Aloha

D
dlacey4321
May 15, 2024

Hi, by any chance do you remember what the fix was for this issue?  I'm getting the exact same error message.  I've been on the phone with QB's since yesterday and they are still unable to fix this issue.  

S
SirielJeaB
May 15, 2024

Hi there, Lacey

 

It appears that you have posted a similar question twice, and my colleague JanbonN has already responded to it. If you haven't read their response yet, you can check it out by visiting this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-qb-desktop-won-t-let-me-update-payroll-account/01/1441330/highlight/true#M128599

 

If you have any other QuickBooks-related concerns, kindly comment down below. The Community is always here to assist you. 

M
marissah
January 14, 2025

I have ran into this same issue so many times, but I think I found a solution. 

View which checks are stuck, go to that check, review paycheck (take a screenshot), unlock net pay, in the "Other Payroll Items" box, type in STUCK PAYCHECK with the rate negative of the check amount. This should make the check zero. Save and Close. Go back to Employees, send payroll data, and send. 

For me, it still shows the paycheck as "stuck". 

Go back to the check, unlock net pay, delete the line and amount for the STUCK PAYCHECK item. Verify with your screenshot that the check looks the exact same. Save and close. Go back to Employees and send payroll data. Again, mine still shows stuck, BUT now when I go to Employees -> get payroll updates, it actually and finally updates! 

I hope anyone with this issue finds this comment and it helps them. I know it is such a pain to deal with. 

Have a blessed day!

Terms & ConditionsAccessibility statement