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MDTerp65
July 21, 2022
Question

Can't upload payroll to Intuit

  • July 21, 2022
  • 1 reply
  • 0 views

Went to upload payroll, told there is an error. Dig down and told there is a duplicate payroll item. Find that it is Advance Earned Income Credit, a system generated payroll item that can't be deleted. It is not used by any of our active or inactve employees. 

1 reply

BigRedConsulting
BigRedConsulting
July 21, 2022

Are you able to rename it?  If so, that may resolve the error you're seeing.

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CharleneMaeF
July 21, 2022

I'm determined to ensure you're able to upload your payroll, MDTerp65.

 

Let's follow the solution shared by our All-Star Community Backer. When the payroll feature is turned on, QuickBooks creates payroll items for Federal taxes and Earned Income Credit (EIC) for you. Let's edit the EIC to fix the duplicate error. Here's how:

 

  1. Go to the Lists menu and then select Payroll Item List.
  2. Locate and right-click the EIC, then choose Edit Payroll Item.
  3. Make any necessary changes to the item.
  4. Click Next until you can select Finish.

 

For further guidance, please see this article: Edit a Payroll Item.

 

I've also added this article that'll help get a detailed overview of your business expenses and employee details: Run Payroll Reports.

 

I'd appreciate it if you'll update us if you have additional questions. It's always our priority to get this error resolved. Have a good one.

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    donglenn
    July 25, 2022

    Thank you for the suggestion. I was able to rename it. When I went to back up the company file, it gave the error in the attached file. This is the same error that we have consistently had. I really believe someone at Intuit needs to do a deep dive into our data to fix the problem. I just can't  get by tier 1 which has consistently been of no help.

     

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