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February 28, 2024
Question

Can we decrease long delays when entering employee time in the payroll module. We wait up to 10 mins between entries. Fix?

  • February 28, 2024
  • 1 reply
  • 0 views
is the module supposed to be this slow??

1 reply

February 28, 2024

Welcome to the QuickBooks Community, @leslie-deiblesfl.

 

I can see how important it is to run the program seamlessly. I've got another suggestion to make sure QuickBooks Online functions smoothly.

 

Please take note that Intuit expects the most-used pages in QuickBooks Online to load in 10 seconds and we constantly monitor our systems to ensure we are meeting this goal. However, it's essential to consider that since this program is web-based, it also relies on your computer or device’s processing power. The amount of available memory (RAM) and the bandwidth of your Internet connection to perform as intended.

 

To speed up its performance, ensure to consider the following below:

 

  • Ensure you have the most recent version of Google Chrome by going to the Chrome menu, selecting Help, and then clicking on About Google Chrome.
  • Check that your operating system is up to date and you meet or exceed the System Requirements for QuickBooks Online.
  • Verify your internet speed (bandwidth) is not limiting your QuickBooks Online experience. Run a Google Speed Test to confirm your bandwidth/the speed of your connection. To better understand the results of the Google Speed Test, be sure to read over how the results are determined and what they mean.

 

To know more about how these factors affect QBO's performance, check out this article: Why is my QuickBooks Online slow?

 

If the issue persists, I recommend contacting our QuickBooks Support Team. They can access your account in a safe environment and investigate why QuickBooks keeps running very slowly while doing transactions on the program.

 

Lastly, you can read this article if you need different guidelines on how you can effectively manage your business using QBO: Help guide for QuickBooks Online.

 

The Community is always available for you 24/7 if you have further questions about leveling up QuickBooks Online performance. You can comment below, and we'll respond to you as soon as possible.