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dhanashri
September 26, 2024
Question

Can we unlock the time approved? The time is showing as unapproved but it is locked. how to unlock / edit the same ?

  • September 26, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

MichaelaS
September 26, 2024

Thanks for reaching out regarding this concern, @dhanashri.

 

Yes, you can unlock an approved/unapproved time and edit it immediately after. I'd be glad to share the detailed steps below to do this:

 

  1. In QuickBooks Time, go to the QuickBooks dropdown and select Unlock Exported Time.
  2. Choose a Start Date and an End Date.
  3. Select All Employees to select which employees you want to unlock time for.
  4. Review the timesheets, then select Unlock Timesheets.
  5. In the notice that displays, click Confirm Unlock.

 

Now, you can proceed to edit the timesheets. Here's how:

 

  1. In the Workforce app, select Track Time.
  2. Choose Timesheets, and select a timesheet.
  3. Select the specific timesheet you want to edit.
  4. Make edits to the fields you want to change, then click Save.

 

When you’re ready, you can approve the timesheets again. 

 

Additionally, check this article to help track the total time of your customers: Run the itemized total time report for QuickBooks Time.

 

I'm always here if you have other questions about managing time. Have a good one.

RhondaConatser
November 26, 2024

It won't let me do any of these procedures

 

rvrfrf
November 26, 2024

Thanks for getting involved with this thread, RhondaConatser.

 

To verify my understanding, do you happen to see any error messages or etc. when trying to perform the steps provided above? 

 

Also, if you're able to provide a screenshot of what you see in QuickBooks Time and QuickBooks Workforce, those would help me better understand what's occurring in those areas.

 

Initially, you can try checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can try clearing cached data and Intuit-specific cookies, then see if it continues occurring afterwards.

 

You'll also want to confirm you meet each of our system requirements for the platform. When these requirements aren't met, it's possible you may encounter slower times, or issues loading certain things on certain web pages, etc. If you need to update your browser version to a release supported by QuickBooks, you can find detailed steps on the company's website for the browser you're using.

 

If you've already troubleshot the browser, and confirmed you met each requirement, but you're still unable to perform MichaelaS's steps, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a lovely Tuesday!

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