Cannot add new payee

Welcome to the Community, stacytouchstone-. I'd be more than happy to help you with adding a new payee.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that they can't create a new payee from their Vendors and Bill creation/editing screens.
 

I tested this myself in my test drive account and was able to add a new payee both ways. I've included a couple screenshots below showing my experience.
 

Vendors screen:

Bill creation/editing screen:

Since you're unable to add one from your Vendors and Bill creation/editing screens, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause problems on certain webpages. You can open a private window and try adding a payee again to see if it works.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to add a new one, it's safe to say your browser's causing this issue. You can fix it by clearing cached data and Intuit-specific cookies.
 

In the event you're still unable to add new payees, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Click the Help (?) icon.
   
2. Choose Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a wonderful day!

I use a Mac and do not have a drop down box option under Payee to select "add new".  Is this a problem with Macs? 

Hello,                                                                                                                                              IndigoCard                                                                                                                                           

there are some steps available, you need to try it.

1.From QuickBooks Online, navigate to the Banking tab and the For Review section.
2.Click the transaction you need to assign multiple Payees and select Split.
3.For each part of the split, enter a Category, a Payee, and the Amount. Click Save and add once finished.

Hello,                                                                                                                                                 IndigoCard

you just need to follow some steps is:

1.From QuickBooks Online, navigate to the Banking tab and the For Review section.
2.Click the transaction you need to assign multiple Payees and select Split.
3.For each part of the split, enter a Category, a Payee, and the Amount. Click Save and add once finished.

I have a similar challenge. I am unable to select the payee from the drop down menu on the Payee field when booking an expense transaction. It is blank.

I am on Quickbooks Essentials. I am a Windows User. I normally use Chrome or Mozilla to access quick books and none are working at the moment. Please assist.