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September 21, 2022
Question

Cannot go past the "Add your Payroll history" page in Payroll. Everytime I try to input something, nothing happens.

  • September 21, 2022
  • 1 reply
  • 0 views
Even if I press "enter" next to employee name nothing happens. If I press once more, it takes me to the "Employee" page, where there is no section to put in how much I paid them this year.

1 reply

September 21, 2022

Hello there, @ihatecucumber110. I'll be glad to share some steps to resolve your concern.

 

If you haven't tried some troubleshooting steps, let's do that to rule out any browser-related issues. This helps fix your browser to work better and faster.

 

We can start by opening your QuickBooks Online account in an incognito or private browser. If it works, let's clear the cache in the regular browser and try to do the task at hand. However, if the incognito window didn't work, you can use other supported browsers.

 

Here are the keyboard shortcuts:

 

  • Chrome: Press Ctrl Shift N
  • Mozilla Firefox: Press Ctrl Shift P
  • Internet Explorer: Press Ctrl Shift P
  • Safari: Press Command Shift N

 

However, if you get the same result after the troubleshooting steps, I'd suggest contacting our Technical Support Team. They have more resources available to investigate this issue further. You can follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Choose Contact Us.
  4. Type in your concern, then click on Let's talk.
  5. Select a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can refer to this article for more details on how to enter your employee’s year-to-date paycheck info: Add pay history to QuickBooks Online Payroll.

 

Feel free to reach out to us if there's anything else you need help with QuickBooks. Have a good one!