Cannot process payroll

I've got your back, and I'll point you in the right direction to get this sorted out so you can run payroll in QuickBooks Online (QBO), Reno141.

May I know if you received any error messages when attempting to run payroll in QuickBooks Online (QBO)? Any additional information about this is a big help so I can provide you with a timely solution.

In the meantime, let's perform some browser troubleshooting steps so you can seamlessly run your payroll. To start, let's open QBO using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the shortcut keys:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option + P for Safari

Once done, run payroll again. If it works, return to your default browser and perform clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to other supported web browsers can also help rectify the issue.

However, if the issue persists, I recommend reaching out to our Payroll Support team to identify the root cause of the issue. They use specific tools to pull up your account in a secure place and further help you in running your payroll. To contact our live support, you can follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Once the issue is fixed, you can watch a video tutorial in this article on how to process payroll: Process or run payroll. Then, run the reports to see what you have created.

I've always got your back whenever you have other issues when managing your payroll transactions. Drop your reply anytime and I'll get back to you. You have a good one.