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redrockenter
April 24, 2025
Question

Change bank account on efile

  • April 24, 2025
  • 2 replies
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I have Desktop Pro Plus 2024 and have spent countless hours on the phone with QuickBooks, resulting in numerous bad check fees while trying to e-file my federal tax forms. We changed banks almost a year ago, but when I attempt to e-file, it still pulls from the old account. According to QuickBooks, everything has been updated, payroll is appearing fine, and the screen indicates that e-file is using the correct account; however, it is not. The last attempt by a QuickBooks representative was to re-enroll for e-file, but I immediately received a rejection letter from the IRS stating that I cannot enroll because I am already enrolled. I even called the IRS to resolve this issue, and they informed me that I must go through QuickBooks. I have spoken to about 4 to 5 representatives regarding this issue, and each one has assured me that it will now be pulled from the correct account. Yet, it continues to pull from the old account, resulting in late fees and bounced check fees.

 

Please help!

    2 replies

    FishingForAnswers
    FishingForAnswers
    April 24, 2025

    @redrockenter  If you are referring to the 941 and 940 e-payments, that is most likely being routed through your EFTPS website login.

     

    Assuming this is the case, any given EFTPS login is hardcoded to a particular bank account. Presumably, the login information QB is using is for an EFTPS login tied to an outdated bank account.

     

    If this is the case, see: https://www.eftps.gov/eftps/direct/FAQGeneral.page#bankInfo

     

    That link provides instructions on how to get an additional enrollment under a new PIN. It is much quicker compared to the initial EFTPS enrollment; probably takes 10 minutes if you eat a sandwich between steps.

     

    Once you have that, you should be able to go back into QB with the new EFTPS login information and get yourself set up properly.

    R
    RheaMaeH
    April 25, 2025

    We sincerely acknowledge the frustration you've experienced with updating your bank account for e-filing in QuickBooks Desktop. We appreciate your patience and persistence in trying to resolve this issue, and we understand the significant impact it has on your business operations, redrockenter.
     
    Given the complexity of your situation and the challenges you've encountered with updating your bank account details for e-filing, it's clear that this issue needs specialized attention. We will forward your case to our Next Level Help team, who will review the discussions in the Community and your recent support interactions. You can expect to hear from an expert within 1-2 business days, who will guide you through the next steps.
     
    We want to assure you we're fully committed to resolving this matter and ensuring that your e-file transactions proceed correctly using your updated bank account. Our team understands the importance of this functionality for your business operations, and our team will work diligently to find a resolution.
     
    We genuinely appreciate your patience and understanding during this process. Please don't hesitate to contact us here in the Community if you have any additional questions or concerns while waiting for our expert to contact you. We're here to support you every step of the way.

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