Thanks for taking the time to reach out to us. I'm here to help and provide some insights about sick time in QuickBooks Online (QBO), kristi26.
If your employee has vacation and sick time balance, it'll automatically carry over into the next calendar year. This will continue to accrue until he/she reached his/her maximum hours. QBO doesn't have the option to automatically preset the hours.
On the other hand, if you have a "use it or lose it" policy, you'll need to manually change the employee's balance at the beginning of each calendar year. The steps to do this may depend on the type of payroll subscription you're using.
For QuickBooks Online Payroll (QBOP), here's how:
1. Go to Workers menu at the left panel, then pick Employees. 2. Select the name of the employee. 3. On the Employee Details, click the Pencil icon beside Pay. 4. In the How much do you pay section, select the Pencil icon. 5. Enter the employee's new current balance. 6. Click OK.
For Intuit Online Payroll (IOP):
1. Go to Employees tab, then select the name of the employee. 2. In Vacation & sick pay section, pick Edit. 3. Enter the employee's new current balance. 4. Click OK.
For future reference, you can check this articles: