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A
AHig
October 17, 2023
Solved

Changed a payroll deduction, snagged by an unexpected error

  • October 17, 2023
  • 1 reply
  • 0 views

Has anyone tried to change the value of a deduction during a fiscal year (congrats to our employee who welcomed their first child and increased their insurance cost!) without changing the description which appears on the paycheck and gotten the following error message: "The Description you used for this deduction already exists. Try another."? It prevents the user from saving the deduction value change. I deleted the entire deduction and reentered it using the same description in the hopes that it was a glitch on the one deduction, but got the same error.

QuickbooksHelp instructions for changing deductions in Online Payroll does not specify that the description has to change with the value change, just edit the information as needed, save, and done.

I'd prefer to not change the description, just the value, so would appreciate any suggestions for a work around.

Best answer by GlinetteC

Hello, AHig. I'm here to assist you in directing you to the necessary support to resolve the error message.

 

You'll need to reach out to our QuickBooks Payroll Support team. They can assist you by accessing your account and updating the payroll deduction on your behalf.

 

Here's how to do so:

 

  1. Access the Help menu at the upper right corner.
  2. Choose the Search tab. 
  3. Click on Contact Us at the bottom section. 
  4. Enter your concern in the "What can we help you with?" box, and proceed by clicking Continue. 
  5. Finally, select Chat with us or Have us call you an option.

 

In addition, you can take advantage of the payroll reporting functionalities in QuickBooks. These reports give you the ability to manage payroll taxes and easily monitor employee expenses.

 

If you require further assistance managing employees or related matters, reply to this thread. I am here to support you at any time.

1 reply

G
GlinetteCAnswer
October 17, 2023

Hello, AHig. I'm here to assist you in directing you to the necessary support to resolve the error message.

 

You'll need to reach out to our QuickBooks Payroll Support team. They can assist you by accessing your account and updating the payroll deduction on your behalf.

 

Here's how to do so:

 

  1. Access the Help menu at the upper right corner.
  2. Choose the Search tab. 
  3. Click on Contact Us at the bottom section. 
  4. Enter your concern in the "What can we help you with?" box, and proceed by clicking Continue. 
  5. Finally, select Chat with us or Have us call you an option.

 

In addition, you can take advantage of the payroll reporting functionalities in QuickBooks. These reports give you the ability to manage payroll taxes and easily monitor employee expenses.

 

If you require further assistance managing employees or related matters, reply to this thread. I am here to support you at any time.

A
AHigAuthor
October 25, 2023

I did chat with the Payroll Support team, who were able to correct the issue. BUT I would also like to go on record as saying that changing an employee deduction should not require outside assistance, and that error trigger when making a change to value should be removed.

Q
QueenC
October 25, 2023

It's great to hear that the issue was resolved through contacting our Support Team, @AHig. Truly, it's our priority to ensure that all your goals are achieved and completed in no time. 

 

Allow me to assist you further and guide you through the best course of action when it comes to editing or changing payroll deductions in QuickBooks Online Payroll.

 

Presently, the ability to change the description of a payroll deduction in QuickBooks Online Payroll isn't available. That being said, an error message will prompt whenever you enter one that was already used. I can see how convenient it would be if we had this ability as we only have to change the amount. No worries, I'll take note of this and be sure to pass this along to our Product Developers. 

 

Alternatively, you can also directly send your own request for this feature so they'll know that this is something you'd personally want to have in the program. This way, you can potentially encourage other users to vote for this as well and this might be taken into consideration in future updates.

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Feedback under Profile.
  3. Share your feedback.
  4. Click Next to submit.


You can refer to this link so you can track the status of your request and get the latest updates from our development team: QuickBooks Online Customer Feedback.

 

Moreover, I've included an article that'll help you learn how you can wrap up this year's payroll and prepare for the next with QuickBooks  Online Payroll: Year-end checklist for QuickBooks Online Payroll.

 

If you have any further questions or need additional assistance in handling payroll deductions, please don't hesitate to reach out to our Community team. We're here to help you every step of the way. We value your business and look forward to providing you with a seamless experience as you continue to use our Online Payroll service. Have a great day.

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