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R
RTO12
January 3, 2024
Question

changing filing methods

  • January 3, 2024
  • 3 replies
  • 0 views

Is anyone else having problems with QBDT with changing the filing method?  I seem to keep getting an error.

    3 replies

    A
    ArielI
    January 3, 2024

    I truly appreciate you taking the time to bring this to the Community's attention, @RTO12.

     

    To better understand the problem, could you please provide me with more details and perhaps a screenshot of any error messages you have received? This will enable me to provide you with the most accurate and efficient solution.

     

    We'll wait for your reply. The Community is always available 24/7. Take care!

    R
    RTO12Author
    January 3, 2024
     

     

    R
    RTO12Author
    January 9, 2024

    Looks like it is fixed!!

    Thanks everyone for the jumping on saying you had the same problem!  I think that helps speed things up!

    M
    MadelynC
    January 9, 2024

    Good day, RTO.


    Great to hear that your concern regarding changing filing methods has been resolved. Please know that our team is always here to assist you whenever you need help.


    If you need help managing your company's payroll, visit our Support page for tips on accuracy and ways to organize them.


    Have a great day and keep safe always, RTO.

    C
    C7741
    January 30, 2025

    I have been having the same problem and have spent more that 10 hours on the phone with 5 different representatives.  I have contacted our IT department and they have sat with me as I walk through your requests.  What is going on?????  Why is this such a big deal???  If this has already been reported, why hasn't the problem been resolved???  Do I have to buy a new version to have the problem addressed???  I am running out of time.

    G
    GlinetteC
    January 30, 2025

    Hi, C7741.

     

    First and foremost, I want to express my sincerest apologies for the frustration and inconvenience you've experienced. It's clear that you've invested a significant amount of time and effort in trying to resolve this issue, and, understandably, you're feeling overwhelmed and distressed at this point.

     

    I assure you, that we're going to escalate your case to our Next Level Help team. This team will review your comments in the Community as well as review your recent cases with support. Please expect that you'll be contacted by an expert within 1-2 business days regarding next steps.

     

    Thank you for your patience. Be assured that we're here to help. Don't hesitate to reach out in the Community if anything else comes up in the meantime.

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