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L
Local70
February 2, 2022
Question

common.mutation-error

  • February 2, 2022
  • 1 reply
  • 0 views

We use QBO for our two companies.

We set up one of the companies for payroll and I entered in all the information and did our first payroll!  Its great, checks are good, taxes accounted for etc.

We set up the second company and have entered in all the information. However, when I get to the part where we show the taxes paid so far in this year I get this error message: common.mutation-error

 

When I go to do the first payroll, like I did in the Local 70 company, I get this message that just repeats over and over as well.  It doesn't advance to the next screen. I have attached the error screen shots.

I cannot find help anywhere, even Google. I've scoured through the QBO help center- nada.

I've deleted info and re-entered. I've re-connected to the bank etc. 

anyone PLEASE  I attached a screen shot of both issues

1 reply

M
mv32
February 2, 2022

Thank you for posting to the Community and sharing enough details, @Local70.

 

Let me help you fix this error so you can proceed to your next task.

 

I can see that you're almost done with setting to pay and file your taxes. The common.mutation-error message that shows may be due to the updates that you made recently, and the system was unable to meet the conditions of its operation.

 

In this case, I suggest running QuickBooks Online in an incognito or private window to isolate this. This browsing mode is free from cache files that help QuickBooks read system codes correctly.

 

To save you time, you can utilize one of these keyboard shortcuts when running the following browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If it removes the error, you can go back to your original browser and clear its cache to start fresh. You can also try opening QuickBooks to other supported and up-to-date browsers.

 

I'll add this guide to read more details about setting up company payroll: Get started with QuickBooks Online Payroll.

 

I always want to see your business succeed. Feel free to place a comment or update if you have other concerns. I'm always here to help you more. Stay safe and have a nice day.

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