Complaint About 3.5 Hours to Fix One Problem

I had a problem with there being a ghost check in the system. I spent an hour and half on the phone with QBO when I found the problem. They were going to send me an email which actually goes to my boss because we work under her company and they refused to send it to me. I get the email and the upload website does not allow me in with the case number, her email and the password given. I then have to recall in. I speak to someone who then can't seem to get it to work either and has me email over the information. About an hour later I get a call from QBO that they need the paycheck information that I had previously emailed over. I let that person know what I had previously sent it over and should be up loaded to their system. He tells me it might take a while for the up load to come through and would reach back out if they did not receive the upload. About 15 minutes later my boss gets the same upload email which I try again and it does not work. I have to recall in and go through the entire process again and they make me try the up load another 3 times which still never works. Finally they send me a to do item on the payroll portion that lets me upload the file. It took 3.5 hours online with support to fix one paycheck that is yet to be seen if we are really done. I am so absolutely frustrated that this happened in the first place let alone that it has cost me 3.5 hours to be fixed. QBO should have to pay us for there inability to fix there mistakes and the time it takes to correct them.