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bethsgoodwin
January 12, 2021
Question

Contact Info for Enterprise Payroll- Pin Reset

  • January 12, 2021
  • 2 replies
  • 0 views

Can anyone help me with contact information for Enterprise Payroll? My pin has been locked out and I have a direct deposit deadline of tomorrow for 200 employees. Have been on the phone all day only to be told no one could help. PLEASE.I just need to get my account unlocked.

2 replies

R
ReyJohn_D
January 12, 2021

The Community has you covered, @bethsgoodwin.

 

I'd also feel desperate when faced with issues like this. Let me make it up to you by making sure you can reset your direct deposit pin. This way, you can process your payroll seamlessly in QuickBooks Desktop (QBDT).

 

First, your payroll account will be locked out when:

 

  • You've entered an incorrect Personal Identification Numbers (PIN) three times. 
  • The PIN you entered is not valid [Message Code 1001].
  • You may have entered the PIN incorrectly too many times [Message Code 1000].

No worries. I've got all the info you need to get you going.

 

To start, you can fill out a PIN replacement request if you've forgotten your PIN (for QBDT Basic, Standard and Enhanced Payroll). Please make sure to complete the form. Then, fax it to the phone number on the form to receive a new PIN.

 

For more details about this, please check out this article: How to reset a lost or forgotten PIN.

 

If you're using QBDT Assisted, you can review this article for more information: Reset PIN for QBDT Payroll Assisted.

 

Second, you can re-enter your correct PIN if you get the prompt that you typed an "invalid" one. Make sure to turn off the Caps and Num Locks when you enter your PIN. Otherwise, you'll need to use an alternative one.

 

Third, you can re-enter your PIN ( wait for 15 minutes) when QuickBooks prompts you that you've entered them too many times. I think this the closest scenario based on the details you've shared.

 

I'll be adding this handy article for more insights: Invalid PIN error message.

 

If you get the same result, I recommend getting in touch with our support team. They can check your account in a secure space and help you reset your PIN. Make sure to check our support hours so they can assist you right away.

 

To ensure you'll be routed to the correct department, you can also use these chat links as another option:

When you're all backup, you can begin processing and sending your direct deposits. This way, your employees will receive them on time.

 

To ensure you can submit your payroll without delay, you can review this article for more tips: When do I need to submit payroll to pay employees on time?

 

Fill me in if you have more payroll questions. I'll lend extra helping hands to ensure your success with QuickBooks. 

M
Mmmary
June 15, 2022

I filled out the form, tried to fax... line was busy.  The instructions to reset PIN in not correct.  Instructions:  Employees>>my payroll service>>>billing/bank information.  I do not have the billing/bank information tab.

AlcaeusF
AlcaeusF
June 15, 2022

Hi, @Mmmary.

 

I appreciate you following the steps shared by my colleagues above. Allow me to chime in and help make sure you can reset your Direct Deposit (DD) pin in QuickBooks Desktop (QBDT).

 

The steps you've mentioned above are for the QBDT Assisted Payroll. You may be using either Basic, Standard, or Enhanced payroll that's why you're unable to see the Billing/Bank Information.

 

If that's the case, you have two ways on how to change or reset of DD pin. The first one is through Payroll Account Management Portal.

 

Here's how:

 

  1. Go back to the Employees menu at the top, then My Payroll Service.
  2. Select Account/Billing Information instead.
  3. Sign in to your Intuit Account.
  4. Go to the Payroll Info section. Under Payroll service PIN click Update PIN.
  5. Enter your old PIN. Create a new PIN and then confirm a new PIN.
  6. Tick Submit.

 

The second option is through Send Payroll Data window. Here's how:

 

  1. In the Employees menu, select Send Payroll Data.
  2. In the Send/Receive Payroll Data window, select Send.
  3. In the Payroll Service PIN window, select Forgot your PIN?
  4. Enter your Admin password in the Password field.
  5. Select OK.
  6. Enter a new PIN when prompted.
  7. Select Submit.

 

To learn more about the process, consider checking out this article: Change PIN for processing direct deposit payroll.

 

For more tips and other resources, I recommend visiting our website for future reference: Self-help aritcles.

 

Please post again or leave a comment if you have additional questions about DD or anything else QuickBooks. I'll be here ready to help. Take care.

B
bethsgoodwinAuthor
January 14, 2021

No- I have still not heard from anyone and I have faxed the pin reset request.  This is incredibly frustrating.  I cannot get anyone to help at all!!!

 

    katherinejoyceO
    katherinejoyceO
    January 14, 2021

    I understand what you're going through right now, @bethsgoodwin. I want to make sure this is taken care of immediately. 

     

    I'd recommend you contact our Customer Care team again and follow-up on your case. As much as I'd love to check it out for you, I don't have the resources to pull up your account information. 

     

    I'll be here to listen and help in any way I can. Let me know down below if you have additional questions. 

     

     

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