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M
mmacone
March 8, 2023
Question

Continuously have to toggle paychecks online to send in order to get payroll updates to work.

  • March 8, 2023
  • 1 reply
  • 0 views

Whenever I try to do payroll updates in order to do payroll it fails. When I call Intuit support they tell me to toggle all of the paychecks that are stuck online to send. That works but I have to do it every time I need to do a payroll update. Something is wrong if I have to do this every time. Does anyone know how to fix this ps038 error that now happens every time I try to run payroll updates? 

    1 reply

    M
    Mich_S
    March 8, 2023

    It seems that you're using QuickBooks Desktop Payroll based on the error you get, @mmacone. I'm here to provide some fixes.

     

    Make sure to first update and back up your QuickBooks Desktop data. This keeps QuickBooks up-to-date and gets the latest enhancements and features. Additionally, it'd help you restore company data easily in case you encounter other issues.

     

    Once done, perform the following additional troubleshooting steps so you can continue with your payroll tasks.

     

    1. Send your payroll details or usage data.
    2. Identify stuck paychecks.
    3. Verify and Rebuild data.
    4. Toggle the stuck paychecks.

     

    See this for the detailed steps: Resolve payroll error PS038.

     

    I've added these extra modules to learn more about how to keep track and personalize payroll transactions in QBDT Payroll.

     

     

    You already know where to find me in case you have other QuickBooks or payroll concerns. I'd be delighted to assist further. Take the best care!

    M
    mmaconeAuthor
    March 8, 2023

    Thank you for the response Mich_S. Problem is that I have had to do that five times now to get the payroll updates to complete for the last five times I could not run payroll without updating. The number of stuck paychecks has reached 152. Toggling 152 checks every time takes over an hour to complete. Why does this issue not get resolved after the payroll updates complete? Why do I have to continue to toggle checks? Do they not get removed from the "online to send" queue once the online sync completes?

      R
      RCV
      March 9, 2023

      This isn't the type of situation we want you to be in, mmacone.

       

      I checked our records, and there are no reported cases of customers experiencing payroll error PS038. We appreciate you carrying out my colleague's troubleshooting solutions. We can use the Repair Tool to fix most software issues to better isolate the problem. Here's how it's done:

       

      1. Create a back up your company file beforehand to avoid any accidental data loss.
      2. Reboot the computer and tap the Windows Start menu.
      3. Find Control Panel on the search field or select it from the list.
      4. Press Programs and Features then Uninstall a Program.
      5. Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
      6. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
      7. Click on Continue, or Next. then Repair.
      8. Press Next again then wait for the tool to start its diagnosis.
      9. Hit Finish when done.

       

      To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

       

      If the problem persists, I'd suggest reaching out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution. The following are the steps to contact support:

       

      1. Click Help at the top menu and select QuickBooks Desktop Help.
      2. In the Have a Question? window, enter a topic.
      3. Click Contact us.
      4. Hit the Start Messaging button.

       

      Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

       

      We'll need to update QuickBooks Desktop automatically in the future to avoid stuck paychecks. When you enable auto-updates, QuickBooks downloads and installs the most recent updates as soon as they become available. You can find the steps and details in this article: Update QuickBooks Desktop to the latest release.

       

      In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help. 

       

      Feel free to go back to this thread if you have more questions. The Community team is here to help you move forward. Take care always.

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