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C
Chargoodson
May 28, 2024
Question

Contract labor category missing

  • May 28, 2024
  • 1 reply
  • 0 views

I tried to pay my contractors yesterday and mysteriously, my category to pay them for contractor expenses was missing. No category for payment shows up at all so it will not let me complete payment. I have used Online Payroll for years and it is now gone! Everything is set up correctly in the export settings. I called help and she said this was an ongoing investigation and added me to the list of customers affected. Is anyone else having this problem?  I rely on paying contractors for my business because most of my workers are 1099's. I pay around 50 with direct deposit every two weeks. Payment to my W2 employees worked fine. This is one more problem in a very long list of problems since April. In April, my contractor expenses/contract labor category disappeared and I had to pay them with contractor reimbursement as the category and have it export to contractor expenses.  Now both categories are gone. Has anyone else had this problem? 

1 reply

JenoP
JenoP
May 28, 2024

I appreciate you taking the time to reach out to us about your concern with paying contractors in QuickBooks Online, Chargoodson

 

I can tell this is an urgent matter for you, and we see how important it is to ensure your contractors are paid on time.

 

You mentioned that you had previously contacted our phone support about this and were informed of an open investigation regarding missing categories. I can also see that there are a few other customers who have reported a similar experience when creating transactions in QuickBooks Online.

 

Rest assured that you'll be notified as soon as the issue is resolved since you've already been added to the list of affected users.

 

In the meantime, you'll want to consider printing paper checks for the contractor payments. Here's an article that provides step-by-step instructions on how to do that: Pay A Contractor With A Paper Check.

 

Just to give you a head start on year-end, here are a couple of other helpful articles in case you need them when preparing your contractor 1099s:

 

 

You can always reply to us and ask more questions if you need additional help when paying contractors and other workers in QBO. We're here to support you throughout the entire process and ensure everything is taken care of properly. Just let us know how else we can help.

C
ChargoodsonAuthor
May 28, 2024

This is very frustrating. People expect to be paid and messing with the ability to run a business is not acceptable. How long should this take to be fixed? 

L
LouiseG12
May 28, 2024

I understand your frustrations and see the impact of this issue on your business processes, Chargoodson.
 

Please know that we're unable to provide a specific timeframe for when it will be fixed. Rest assured that our engineers are currently working on it and we'll notify you via email as soon as we have an update or fix for this problem.

Furthermore, here's an article in case you wish to review all payments you made for your vendors inside QBO: Run a report with vendor totals.
 

You're always welcome to add a reply or create a new thread if you have any other concerns.  We're always here to assist you.

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