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mvlah2727
February 10, 2023
Question

Contractor Direct Deposit Payments - Bank Account Info Not Showing Up

  • February 10, 2023
  • 5 replies
  • 0 views

We have been paying our independent contractors through direct deposit for the past 8 months. We have had some issues along the way but most recently, the contractors we invited in the last week to create their profile have gone in and completed the W9 and their Bank Account Info on their end, but when we try to pay them, we can only see their W9 and Personal Details Info. This is an issue across everyone we have added in the last week and know that is not user error on their end. When we go to pay them via Payroll > Contractors > The Bank Account info is blank and the only way is to add manually which we do not want to do.  There are no prompts to re-send the email to them or anything, just giving a manual add option, and we know the contractor has completed properly on their end. I have tried clearing cache and incognito mode.

 

Is anyone else experiencing issues with contractor bank account connectivity between recently invited contractors and direct deposit payments?

 

We are able to pay our other contractors who were already in the system, and I did manually add and pay 1 new contractor but it is not feasible for us to be asking them for bank account info through another method and adding all these manually.

    5 replies

    R
    Rasa-LilaM
    February 10, 2023

    Hi there, mvlah2727.


    I recognize how vital it is for your company to pay your contractors via direct deposit. This saves you time and allows you to focus on other accounting responsibilities.


    In cases like this, we'll need to check your direct deposit settings and account to figure out where the issue is coming from. However, it requires us to gather personal information to gain access to your account. So, I advise getting in touch with our Payroll Support Team.

     

    They can look into this matter more thoroughly. Then perform in-depth troubleshooting steps in a secure space. Once the permanent solution becomes available, our specialists will walk you through the implementation process.


    To obtain the support information:

     

    1. In your company, head to the Help icon in the upper right to display the support window.
    2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field. For example, issues with direct deposit for contractors. 
    3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box. 
    4. Press the Continue button to view the support options.
    5. Pick Chat to start a conversation and Callback to speak with an agent.

     

    To find out more about paying your contractors by direct deposit, click here to view the full details. It includes links to pay contractors by check as well as instructions on how to create vendor payments.

     

    Additionally, the following link has a list of subjects that will help you handle your payroll, taxes, banking transactions, and other accounting activities effectively: Community guide.  

     

    Reach out to me again if you have other direct deposit concerns. I'd be delighted to respond to them. Have a great weekend ahead.

      S
      Smitty301
      July 13, 2023

      We are having this issue as well, exactly as described above. This seems to be a bug within QBO when setting up direct deposit for Contractors. It appears to work fine for Employees, but not Contractors. Hope this is resolved soon.

        A
        AileneA
        July 13, 2023

        Hello, Smitty301. 

         

        I can imagine how difficult and time-consuming this process must have been for you. Please know that we value your concerns greatly, and we are fully committed to resolving this matter. You can rely on us to do everything we can to address your issue promptly and satisfactorily. 

         

        With that said, I suggest reaching out to our Customer support team, as they will be able to isolate the issue in a secure manner better. Please rest assured that your company's security is our top priority, and we want to ensure that everything is taken care of for you. 

         

        I'll include these steps how:

         

        1. Go to Help (?).
        2. Select Contact Us.
        3. Enter your concern, then select Let's Talk.
        4. Choose either to:
          • Start a chat with a support expert, or
          • Get a callback from the next available expert. 

         

         

        I'm also adding this article about tracking contractor payments: Set up contractors and follow them for 1099s in QuickBooks. 

         

        Let me know if there you have follow-up concerns regarding your contractors. I'll be around in the Community. Have a great day!

        B
        beautyandblisswyo
        March 14, 2023

        I've been having this same problem for quite some time and have opened a ticket with Quickbooks with no answer. Did you get this resolved? 

          F
          FateCandylaneT
          March 14, 2023

          I'll make sure you get the right support available so you can get the assistance you need.

           

          I understand how essential this would be for you and your business to accurately set up your contactor's direct deposit payments. To help us accumulate more data and information, this requires a further review of your account to narrow down the issue you're having. 

           

          I'd suggest contacting our Customer Care Team again. This way, they'll further review and conduct detailed research on your account to identify what's causing the issue and might create an investigation ticket if necessary. 

           

          Here's how you can reach them:

           

          1. On your QuickBooks Online (QBO) account, go to the Help icon and select Contact Us.
          2. Enter your concern, and click Let's talk.
          3. Start a chat with a support expert.

           

          Moreover, I've added this article to guide you in managing and reviewing your business finances and other reports you'll need to track your financials: Run payroll reports.

           

          You can always add a reply in this forum if you need additional assistance handling contractor payments in QBO. We'd be glad to have you back and assist you further. Keep safe, and have a good one!

          S
          seanboyd
          July 5, 2023

          I am having the Same issue.  The contractor can show me a screenshot of the bank info they have entered but the info is not coming through.  The W-9 and other info works.

            Angelyn_T
            Angelyn_T
            July 5, 2023

            Thank you for participating in the thread today and informing us of your experience, seanboyd. Let's sort this out to complete your contractor's details and pay them immediately.

             

            It shouldn't be happening with your contractor's bank information. Since the bank account details doesn't reflect after having them filled out, I suggest checking this with our QuickBooks Online (QBO) Support for further assistance. From there, a live representative can look into your account securely and investigate this behavior.

             

            For now, you can temporarily enter the bank details manually by following these steps:

             

            1. Sign in to your account.
            2. Click on Payroll at the left pane, then tap on Contractors.
            3. Tap on the contractor's name to add the Bank account. As prompted, enter the following:
              • Account Number
              • Account Type
              • Routing Number
              • Account holder's Phone Number
              • Account holder's Full Name
            4. Save the changes.

             

            I'm also adding this article for more reference about tracking contractors and their payments in our system:

             

             

            Additionally, here's how you can use direct deposit to pay independent contractors in QBO:

             

             

            If you have any further questions while managing your contractors' profiles, let me know in the comment section below. I'd be delighted to assist you once more. Keep safe!

            S
            seanboyd
            July 7, 2023

            We know how to do this process as we have set up hundreds of contractors.  It is just the last four where the bank info in not importing.  The contractors have sent screenshot confirming that they have entered the bank info the same as all of our other contractors.  The bank info is not passing through.

              J
              jamienobles
              July 19, 2023

              Has anyone gotten a resolution to this issue. I am having the same issue.

              K
              Kevin_C
              July 19, 2023

              Hello there, @jamienobles. I'm here to provide updates about the missing bank account details of your contractors in QuickBooks Online (QBO).

               

              As per checking in our database, we've received similar reports about the missing bank account information after the contractor's self-setup. We recognize this is unusual behavior, and our Engineering Team is looking for a permanent solution to fix this as soon as possible. Please know that specific measures are needed to ensure it won't happen again.

               

              In the meantime, you'll want to manually enter your contractor's bank account information. Here's how:

               

               

              1. Select the Payroll menu, then Contractors.
              2. Pick the existing contractor to add or edit bank info.
              3. Choose Bank account. Then, enter the following: Account Number, Account Type, Routing Number, Account holder Phone Number, Account holder Full Name
              4. Click Save.

               

              While we're unable to provide exact dates for when this issue will be fixed, I encourage you to contact our Technical Support Team. This way, they can add you to the list of affected users, and you'll receive an email notification once an update is available.

               

              Moreover, you can visit these resources for more details on how you can pay your independent contractors in QBO:

               

               

              We appreciate your patience while we're working on a permanent solution. I'm always here if you need further assistance related to QuickBooks.

              D
              DonnaSanchez
              August 24, 2023

              I have this same problem with a client.  Just finished a chat with support and the back end had to work on it but one thing they did was change my bank type to Checking instead of Cash on Hand.  So try that before you call.

              S
              spytekbookkeeping
              March 31, 2025

              It's March 2025 and this is STILL an issue. What is going on QBOA?

              N
              NicoleAscencionS
              March 31, 2025

              We understand your feelings and recognize why you feel this way, spytekbookkeeping. Allow me to provide some troubleshooting steps to help you with your contractors' direct deposit payments.

               

              Since you've invited your contractor to create their profile, please have them follow these troubleshooting steps. Browsers often store data from frequently visited websites, which can cause unexpected behaviors on online platforms. To resolve this, ask your contractor to enter their bank account information using a private or incognito window. They can use the following keyboard shortcuts:

               

              • Google Chrome: Ctrl + Shift + N
              • Safari 11 or newer: Command + Shift + N
              • Mozilla Firefox: Shift + Ctrl + P
              • Microsoft Edge: Ctrl + Shift + N

               

              From there, check the contractors' personal information to see if the bank account details are displayed. Alternatively, they can consider using a supported browser for optimal performance on QuickBooks.

               

              If the issue persists, I recommend reaching out to our Live Support Team. They are equipped with the necessary tools to identify the root cause of the issue and can offer guidance through screen sharing for efficient navigation in QuickBooks.Please refer to our support hours to ensure that we can assist you promptly.

               

              Here's how to contact them:

               

              1. Select the Help button in the top right corner.
              2. Go to the Search tab and enter your concern in the search field.
              3. Click Contact Us, then choose a way to connect with us.

               

              Additionally, you can view this article for guidance on how to fix a contractor payment: Void or cancel contractor payments. 

               

              You can always add a reply in this forum if you need additional assistance handling contractor payments. I am always available to provide additional support and guidance to help you navigate through any challenges you might encounter.

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