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jrtimberco
August 15, 2022
Question

Contractor Payment History

  • August 15, 2022
  • 1 reply
  • 0 views

I'm seeing duplicate payments under payroll contractor payment history. I confirmed there were not actually duplicate payments taken from the associated checking account. Wondering why they are showing up this way in QB payment history?

1 reply

MorganB
MorganB
August 15, 2022

Welcome to the Community, jrtimberco.

 

You've to the right place for assistance. I want to make sure those duplicate payment entries are taken care of in your QuickBooks Online Payroll account.

 

As an initial troubleshooting step, I recommend clearing the browser cache. The cache function is to load frequently used data and can cause certain viewing and performance errors if it becomes too full. Clearing it usually resolves these types of issues. Here's how to get this done in Chrome for example:

 

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.

 

This article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

 

If the problem persists, I recommend reaching out to a member of the QBO Payroll Support Team. You're unable to delete payroll payments that have been added by the system, but an agent will be able to get that taken care of for you. These steps will get you in touch with the team:

 

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

 

This link contains those steps if you ever need them again in the future: QuickBooks Online Support

 

With this info, those duplicates will be out of your way in no time. Please feel free to reach back out here if you have any other questions or concerns.

D
dsabscales
January 29, 2024

I am having the same issue, We are paying the contractors ACH from our bank account through Bill Pay, and now since September, we are getting duplicate payments, but I do not see where that was duplicated from our bank, just reflected in the system. 

E
Erika_K
January 29, 2024

I understand the importance of categorizing our transactions accordingly, sab. Let me point you to the right direction of support. 

I recommend contacting our support team. They have the resources to identify what's causing this issue through screen sharing. While ensuring the information shared remains secure. 

  

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can check out their support hours to determine availability. 

In addition, I'll add this guide about organizing your data in QBO to keeps your books in order: Exclude a bank transaction you downloaded into QuickBooks Online. 

We appreciate your efforts in bringing these concerns to us, sab. Should you have any QuickBooks-related queries, comment below. Take care! 

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