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T
truck569
February 3, 2022
Question

Contractor payments appearing twice

  • February 3, 2022
  • 4 replies
  • 0 views

QBO

I only pay contractors, no employees.

I can make payments no problem, but at random, QBO will duplicate a transaction in expenses. This obviously throws off P&L statements, and so on.

I spent hours with someone on chat, who remotely accessed my desktop, but ended up saying it was a "glitch" and it wouldn't happen again. It is happening again, and getting old. I have to manually go through all payments and delete the duplicates.

Attached screenshot of the duplicates in expenses.

    4 replies

    T
    truck569Author
    February 3, 2022

    Just got through clearing 11 duplicates, then it updates and gives me 29 more.

    This is ridiculous

    Jessica_young
    Jessica_young
    February 3, 2022

    I may have an idea of why this is occurring, @truck569.

     

    A direct deposit will show as debit if you've allocated the direct deposit to a bank account instead of an expense account. To fix this, you'll need to check and change the account where the direct deposit has been distributed. 

     

    Here's what you'll do:

    1. Click Accounting in the left panel and choose Chart of Accounts.
    2. Choose the account and click View Register.
    3. Look for the direct deposit transaction and double-click it.
    4. Change the Payee account to an Expense account.
    5. Hit on Save. 

    To read more about paying your contractors through direct deposit, check out this article: Learn how to pay your contractors using direct deposit in QuickBooks or Intuit Payroll.

     

    Let me know if you're still seeing this issue, I'm here to help. Take care! 

     

    T
    truck569Author
    February 3, 2022

    They are already listed as an expense

    C
    change a contractors email
    July 8, 2022

    This has happened to me for 3 years, every time I run a P and L this "glitch" as I was also told after hours on the phone with several people, requires me to input up to 200 journal entries a month.  I am so tired of this in additon to quick books just increased there prices.  I have been looking at ZOHOO for an replacement.

    B
    BluTJVR
    April 23, 2025

    Exact same thing is happening to me.  But because they are Direct Deposited, I cannot delete them.  Any resolution on this?

    I
    Irene R
    April 23, 2025

    Bank accounts used for recording transactions are crucial to prevent duplicates in QuickBooks Online (QBO), BluTJVR. Let's review the records and ensure transactions don't appear twice in QBO.

     

    In QBO, when you choose the same bank for both the Corresponding account in QuickBooks and the Account drop-down list can lead to duplicate entries in your register, causing payments to show up in both the Payment and Deposit columns. Here's a visual reference you can refer to:


     

    To fix this, review the account where the direct deposit has been distributed. You can follow the steps provided below:

     

    1. Log into your QBO account.
    2. Go to your Transactions, then choose Chart of Accounts.
    3. Look for the account and double-click it.
    4. Search for duplicate transactions.

     

    Moreover, if you've verified that you've used the same account, I recommend contacting our live support team for corrections. They can look into your account securely and ensure this matter will be resolved promptly.

     

    Here's how you can reach out to them:

     

    1. Log into your QBO account.
    2. Click Help (?) at the upper right corner of your screen.
    3. Tap on Search, then click Contact Us.
    4. Select a topic to connect with the right expert.
    5. Choose how to contact our QB support team.
    • Via a Callback, where they’ll save you a spot and call you back.
    • Via Chat, start a chat with our support.

     

    You can check our support hours on this QuickBooks Online Support webpage for timely assistance.

     

    On the other hand, if you've confirmed that your category accounts are correct and you've paid the contractor twice, you can also contact our QBO live support team for assistance regarding this matter. You may also want to discuss internally with the contractor about the payment.

     

    For more tips tracking the payments made to your contractors, visit this article: Set up contractors and track them for 1099s in QuickBooks.

     

    Return to this thread if you need additional help with your duplicate direct deposit transactions. I'll be here to answer any inquiry you have.

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