Contractor receives errors when attempting to add bank info

Welcome to the Community, and thanks for adding a screenshot, krunkyou. I have some information on why your worker encountered that error.

I looked through our records and found that there are reported cases of being unable to add the contractor's banking information. Please know that our software engineers are actively working to rectify the issue as soon as possible

In the meantime, I recommend getting in touch with our Customer Care Team. They'll get your company information and add you to the list of affected users. You'll also be receiving email updates regarding its status. Here's how to connect with us: 

1. Click the Help icon on the top right corner of the screen.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. Enter the error message in the description box.
5. Proceed with Continue, then choose Chat or Callback.

You may provide this investigation number for a faster transaction: INV-82757. If you need more tips and resources in managing your contractors in the program, I'll leave these articles here: 

• Invite a contractor to add their own tax info
• Pay a contractor with direct deposit

We appreciate your patience and understanding on this matter. Feel welcome to reach out to me again with any concerns and questions you may have. Just add the details and I'll help you out.