Contractors can't log in

I'll help you fix this, deweysmart.

Mostly, runtime errors in QuickBooks Online are caused by the accumulated cache in the browser. To rule this out, have your contractor enter their information using a private window. This mode doesn't save browsing history, cookies, and site data. Here are the shortcut keys:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

If it's working well, they'll have to go back to their regular browser. Next, clear its cache and cookies to delete the stored junk files and start over fresh. They can also switch to other supported browsers to further isolate the issue.

Additionally, here are some articles that you can read to help manage your contractors in QBO:

• Invite a contractor to add their own tax info
• Pay a contractor with direct deposit

I'm still here if you have any other concerns or follow-up questions. Assistance is just a post away.