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October 6, 2021
Question

Covid Pay After Sept 30th

  • October 6, 2021
  • 1 reply
  • 0 views

Help! We had employees sick the last week of September but the paycheck drops October 8th. QB doesn't recognize that it was still partially during the eligible time. How do we claim that credit?

1 reply

October 7, 2021

Let me route you to the right support to help you with your Covid pay, Katandang.

 

The tax credit should be recognized by QuickBooks automatically. This should reduce your due taxes or liabilities. Just make sure we choose the pay leave type and hourly rate to accurately record the employees paid leave and track the tax liabilities to get the proper reimbursement. For the steps and details, check out this article: Pay employees under the Family First Coronavirus Response Act.

 

Since QuickBooks doesn't recognize it, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

To learn more about our latest resources for your business that may help during these challenging times, check out this article:

 

I'm just one post away if you need a hand with running Payroll reports or any QuickBooks-related. I'll be here to ensure your success. You have a good one. 

KatandangAuthor
October 7, 2021

We literally spent 3 hours on chat with 4 different people and noone could fix the problem. They told us to create paychecks dated 09-30 for the Covid pay employees but we couldnt ssubmit those becauew our state ta liabilities had laready processed through.