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January 1, 2024
Question

Created bonus checks then deleted them but the checks still show up in payroll liabilties

  • January 1, 2024
  • 1 reply
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1 reply

AlverMarkT
January 1, 2024

I can help you with assessing why deleted bonus checks are still showing up in the Payroll tax liabilities report, @TXAS.

 

If you see deleted bonus checks in your payroll liabilities, it can be due to cache-related issues. Sometimes, browser issues can display outdated information.

 

When you've ensured that the deleted bonus checks aren't in the employee Paycheck list anymore, you can review the account where the bonus checks are posted, and see if they have been deleted completely. Here's how:

 

  1. In your QuickBooks Online (QBO) account, go to the Gear icon.
  2. Select Chart of accounts.
  3. Find the account the bonuses were posted to and click on View register.
  4. Choose the Funnel icon. 
  5. From the Transaction type dropdown list, select Payroll check.
  6. Ensure that the checks for the bonuses have been deleted.
  7. Run the Payroll tax liability report again.

 

If they still show in your report, we can perform browser troubleshooting steps by initially accessing your QuickBooks Online (QBO) account through your browser's incognito mode. Here's how to do it:

 

  • Google Chrome: Press "Ctrl + Shift + N"
  • Mozilla Firefox: Press "Ctrl + Shift + P"
  • Microsoft Edge: Press "Ctrl + Shift + N"
  • Safari: Press "⌘ + Shift + N"

 

After successfully running the report with correct data through incognito mode, please proceed to clear your browser's cache. Doing so will remove and fix any problems and optimize the program's performance. 

 

I'm also adding this guide about exporting your payroll reports to use them outside of QBO: Export your reports to Excel from QuickBooks Online.

 

Let us know if you have further updates on the situation with deleted bonus checks still appearing on your payroll tax liabilities report. We'll do our best to help. Stay well.

TXASAuthor
January 2, 2024

Thank you. Looks like the deleted bonus checks np longer show in the tax liability but they do show up on the employees pay check in year to date bonus. It shows the correct bonus and indicate they were 2 other bonus checks.

JenoP
January 2, 2024

Good day TXAS,

 

Thank you for following up to let us know the issue with the bonus check transactions showing in your liability account has now been resolved. I'm glad to hear everything is sorted out on your end.

 

Please know you can always reach back out here in the community forum if any other questions or issues come up, TXAS. We're happy to help explain or troubleshoot anything related to QuickBooks Online. Don't hesitate to post again if needed.